CRASH Shortcuts

Pam Larson

Logos 6 crashed when clicking on my shortcut for "close all".

Logs attached.

Computer specs:

ACER Desktop

Windows 10

Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz

RAM: 32.0GB

System type: 64-bit Operating System, x64-based processor

4762.Logos Log Files (22).zip

Fred Chapman

I think this exception was related to a reading plan you had open at the time. Is it repeatable?

Pam Larson

Fred Chapman

Sep 22, 2015

I think this exception was related to a reading plan you had open at the time. Is it repeatable?

Thanks Fred. It could be the new reading plan I just added to that layout. Everything seems to be working now.

Dave Hooton

The crash relates to (search) Visual Filters in a resource with an active reading plan, but I don't know the exact cause beyond noting that you have a lot of Visual Filters.

There are also a lot of errors in Notes with "Text range end position precedes start position, falling back to start position.". 

I would let Tech Support have a look at this log and your computer (even though Logos is now working).

Pam Larson

Dave Hooton

Sep 22, 2015

The crash relates to (search) Visual Filters in a resource with an active reading plan, but I don't know the exact cause beyond noting that you have a lot of Visual Filters.

There are also a lot of errors in Notes with "Text range end position precedes start position, falling back to start position.". 

I would let Tech Support have a look at this log and your computer (even though Logos is now working).

Thanks, Dave. Another crash today in a different layout, but it did involve trying to create a new visual filter for the LEB (which also has a reading plan). 

I wonder if all the Notes errors have to do with highlightings that have become out of place after Logos updates resources? I have 2007 notes documents, and most of those are highlights.

6064.Logos Log Files (23).zip

Dave Hooton

https://community.logos.com/discussion/comment/766259#Comment_766259

Similar cause for crash, although the reason text is different. Pls contact Tech Support.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/766259#Comment_766259

There should be a fix for this crash in the upcoming 6.6 SR-1 release.

Dave Hooton

https://community.logos.com/discussion/comment/766409#Comment_766409

Bradley Grainger (Faithlife) said:

There should be a fix for this crash in the upcoming 6.6 SR-1 release.

And the errors for "Text range end position precedes start position, falling back to start position."??

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/766643#Comment_766643

Dave Hooton said:

And the errors for "Text range end position precedes start position, falling back to start position."??

No.

Dave Hooton

https://community.logos.com/discussion/comment/766831#Comment_766831

Bradley Grainger (Faithlife) said:

show previous quotes

Dave Hooton said:

And the errors for "Text range end position precedes start position, falling back to start position."??

No.

I was hoping for some more information about the cause/fix of these errors.