CRASH Shortcuts

Pam Larson

Logos 6 crashed when clicking on my shortcut for "close all".

Logs attached.

Computer specs:

ACER Desktop

Windows 10

Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz

RAM: 32.0GB

System type: 64-bit Operating System, x64-based processor

4762.Logos Log Files (22).zip

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Comments

Fred Chapman

I think this exception was related to a reading plan you had open at the time. Is it repeatable?

Pam Larson

Thanks Fred. It could be the new reading plan I just added to that layout. Everything seems to be working now.

Dave Hooton

The crash relates to (search) Visual Filters in a resource with an active reading plan, but I don't know the exact cause beyond noting that you have a lot of Visual Filters.

There are also a lot of errors in Notes with "Text range end position precedes start position, falling back to start position.".

I would let Tech Support have a look at this log and your computer (even though Logos is now working).

Pam Larson

Thanks, Dave. Another crash today in a different layout, but it did involve trying to create a new visual filter for the LEB (which also has a reading plan).

I wonder if all the Notes errors have to do with highlightings that have become out of place after Logos updates resources? I have 2007 notes documents, and most of those are highlights.

6064.Logos Log Files (23).zip

Dave Hooton

Similar cause for crash, although the reason text is different. Pls contact Tech Support.

Bradley Grainger (Logos)

There should be a fix for this crash in the upcoming 6.6 SR-1 release.

Dave Hooton

There should be a fix for this crash in the upcoming 6.6 SR-1 release.

And the errors for "Text range end position precedes start position, falling back to start position."??