Pushy Sales Staff

I just got off of the phone with one of the sales associates (not going to name names). I had received an email earlier in the week from this sales person telling me of some "special deals" that he wanted to make me aware of. In the email is said that if I was interested in anything, that I should give them a call...I didn't. So, today I get a phone call saying that these sales were time sensitive and for X-amount that I could save myself some money by spreading my payments out over the next two years and it would "only increase my current payment by approx. $40/month." When I suggested that I wasn't interested at this time, they continued to remind me that this was a matter of time and I would need to make a decision quickly. I again said that I wasn't interested right now. After almost 5 minutes of saying "No, not interested right now" and they kept at it, so I hung up.

I currently have over 14K resources in my library (Diamond+) with over $1K in pre-pub and almost $1K "interested" money in CP...I'm getting rather selective in my resource acquisitions, so I don't really need much more. Are these sales associates getting paid commission or are they not being taught that "no" means "NO!"

I really don't want to sound harsh, but if I don't respond to an email, it usually means that I'm not interested at the moment. When I say "no" several times in a phone conversation, I would think they would get the hint.

Sorry for the rant!

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SteveF

I just got off of the phone with one of the sales associates (not going to name names)

This has been happening more often lately. a number on the Forum have complained about it.

if I don't respond to an email, it usually means that I'm not interested at the moment

[:)]

Those that were complaining were right at the end of a payment plan [one or two months to go]. Therefore they felt the "offer" to "roll it over" into a longer plan was a little "shady/sketchy" etc

Everett Headley

https://community.logos.com/discussion/comment/766580#Comment_766580

I had my rep (Dave Kaplan) put me on the do not call list. I only deal with Dave, years of loyalty built up there. If I get any emails now I just fwd them to Dave.

I agree that Logos' marketing strategy is over the top aggressive.

Matthew C Jones

https://community.logos.com/discussion/comment/766585#Comment_766585

I had my rep (Dave Kaplan) put me on the do not call list. I only deal with Dave, years of loyalty built up there. If I get any emails now I just fwd them to Dave.

I agree that Logos' marketing strategy is over the top aggressive.

Ditto for me. Dave Kaplan takes good care of me. I do not get the pushy calls from others in Sales anymore. Dave gives me better deals than the others used to offer.

Bill Shewmaker

https://community.logos.com/discussion/comment/766580#Comment_766580

I just got off of the phone with one of the sales associates (not going to name names)

This has been happening more often lately. a number on the Forum have complained about it.

if I don't respond to an email, it usually means that I'm not interested at the moment
Those that were complaining were right at the end of a payment plan [one or two months to go]. Therefore they felt the "offer" to "roll it over" into a longer plan was a little "shady/sketchy" etc

If I hadn't just "upgraded" to Diamond about a month and a half ago, I might have been interested.

abondservant

https://community.logos.com/discussion/comment/766607#Comment_766607

Dave wanted to call me rather than email; I want to do business by email. Other than that he was a great guy.

Everett Headley

https://community.logos.com/discussion/comment/766623#Comment_766623

Dave wanted to call me all the time, I want to do business by email. Other than that he was a great guy.

I almost exclusively deal with Dave via email. I only call if there is something I need now.

DAL

https://community.logos.com/discussion/comment/766626#Comment_766626

All I want is my credits to buy the unseen realm for very cheap

DAL

SineNomine

Are these sales associates getting paid commission or are they not being taught that "no" means "NO!"

Unless something's changed (back) recently, they are not being paid commission.

Floyd Johnson

Hey, in my experience, "Sales Staff" = "Pushy". The only exception is the local Barnes and Noble - but then my wife is on that sales floor. [:)] We make a good pair - I review the books and she sells them.

SteveF

https://community.logos.com/discussion/comment/766580#Comment_766580

I agree with all of you who have praised Dave Kaplan[:)].

[I have no trouble with the emails--it was the other sales folks who then phoned after my non-response.]

abondservant

https://community.logos.com/discussion/comment/766626#Comment_766626

Dave wanted to call me all the time, I want to do business by email. Other than that he was a great guy.

I almost exclusively deal with Dave via email. I only call if there is something I need now.

Interesting. I'd email him, and get three phone calls (usually while I was at work (this was before I was a pastor) and unable to answer) - but no return email. I've been using Rusty Davidson ever since and have been very happy

Joseph Turner

https://community.logos.com/discussion/comment/766829#Comment_766829

Dave wanted to call me all the time, I want to do business by email. Other than that he was a great guy.

I almost exclusively deal with Dave via email. I only call if there is something I need now.

Interesting. I'd email him, and get three phone calls (usually while I was at work (this was before I was a pastor) and unable to answer) - but no return email. I've been using Rusty Davidson ever since and have been very happy

I think it depends on the nature of the email. I usually email Dave with something like, "Hey Dave, what's the best deal you can make for me on ______________, and how much would it make my payment plan per month if I add an additional month?"

He always responds by lunch of the next business day with the answers, and I either give him a no or a go (usually a go unfortunately, lol). He does it and that's it. I think if it required any kind of back and forth it would be better to do it over the phone.

For me it's like texting. If it requires more than a round or two, or more than a handful of words, then we might as well have this conversation over the phone!

abondservant

https://community.logos.com/discussion/comment/766854#Comment_766854

That is usually my question - and answer!

Whyndell Grizzard

https://community.logos.com/discussion/comment/766869#Comment_766869

Dave, Dave he's our man if he can't do it nobody can

David Kirk Davis

https://community.logos.com/discussion/comment/766890#Comment_766890

I have only dealt with Maggie because she has always been honest and never once tried to sell me anything.

Bob Pritchett

Bill, thanks for the feedback. I'll make sure to take this up with the head of sales.

Please accept my apologies,

-- Bob

SineNomine

https://community.logos.com/discussion/comment/767707#Comment_767707

Bill, thanks for the feedback. I'll make sure to take this up with the head of sales.

Please accept my apologies,

-- Bob

This right here really helps to show what makes Faithlife great.

Bill Shewmaker

https://community.logos.com/discussion/comment/767707#Comment_767707

Bill, thanks for the feedback. I'll make sure to take this up with the head of sales.

Please accept my apologies,

-- Bob

Thank you Bob. I appreciate this. I hope we can all learn and grow from this.

Average Joe

https://community.logos.com/discussion/comment/767740#Comment_767740

Bill, thanks for the feedback. I'll make sure to take this up with the head of sales.

Please accept my apologies,

-- Bob

This right here really helps to show what makes Faithlife great.

Amen to that! How many company CEOs peruse their forums and make personal apologies when issues arise? Not many, I would guess.

Rodney Phillips

https://community.logos.com/discussion/comment/767860#Comment_767860

From my short time dealing with FaithLife sales, I would not say my experience has been pushy..

The sales folks seem enthusiastic about the products they have and give me options but have never been pushy with me.. I have said no every time (As I have to think about it and not feel I have to make the decision right then on the phone and on the spot) But then I have gone back in a day or two and taken some of the offers they made me.

I assume the sales staff gets paid on commission? And I can understand they have to make a living just like us..

But I agree I generally don’t like anyone calling me on my phone.. Unless I initiate it or ask for them to call me..

May I suggest an option when we fill out our account on the Phone # to have a check box saying “Please do not call”?

SineNomine

https://community.logos.com/discussion/comment/767865#Comment_767865

I assume the sales staff gets paid on commission? And I can understand they have to make a living just like us..

They used to be paid on commission, but that was changed.

Matt Hamrick

https://community.logos.com/discussion/comment/766585#Comment_766585

I had my rep (Dave Kaplan) put me on the do not call list. I only deal with Dave, years of loyalty built up there. If I get any emails now I just fwd them to Dave.

I agree that Logos' marketing strategy is over the top aggressive.

Dave is also my rep and I have done the exact same thing. I only deal with Dave.

Sarel Slabbert

https://community.logos.com/discussion/comment/767926#Comment_767926

I work with John Groce. Always received great support from he. He does email me time to time with offers and deals he feels I could benefit by, but he is never pushy or demanding.