Can't sync ipad highlights
I can't get the highlights I made on my ipad to sync with my laptop. Is anyone else having this problem?
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Kevin Maples said:
I can't get the highlights I made on my ipad to sync with my laptop.
Let's work through this.
- Can you verify that the document is syncing to the servers? Check documents.logos.com. If the document is syncing, we can eliminate the mobile app as a variable.
- Can you verify that the note document is turned ON in the resource's visual filter?
This thread may be moved to the L6 or iOS forum, depending upon the source of the problem.
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It is not.alabama24 said:Can you verify that the document is syncing to the servers? Check documents.logos.com. If the document is syncing, we can eliminate the mobile app as a variable.
I don't know how to do that. (Don't you love technologically illiterate people)alabama24 said:Can you verify that the note document is turned ON in the resource's visual filter?
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Kevin Maples said:
It is not.
It is not syncing? In which case, the issue is with mobile. Is that right?
Kevin Maples said:
I don't know how to do that.alabama24 said:Can you verify that the note document is turned ON in the resource's visual filter?
Each resource has a "visual filter menu" (three circles icon). Highlights are a visual filter which can be turned off & on. However, if the notes aren't appearing on documents.logos.com, the issue is with the mobile app.
Have you tried killing the mobile app and reopening to force a sync? What version of the app? What version of iOS? What (specific) device?
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Kevin,
Please tap the "Report a Problem" item under the Help menu so we can take a look at your device logs.
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Kevin,
Did yall find a solution to this or should I follow the same process to get mine to sync?
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John Crabtree said:
Did yall find a solution to this or should I follow the same process to get mine to sync?
Hi John
The cause for the issue you are seeing may be very different - we would need to work out where the sync is breaking down.
Kevin posted some useful guidance to help in that process at https://community.logos.com/forums/t/113554.aspx.
Please check that out and then post a new thread in that forum outlining the issues you are seeing
Graham
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As always thank you
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DoneKevin Byford (Faithlife) said:Kevin,
Please tap the "Report a Problem" item under the Help menu so we can take a look at your device logs.
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That is correctalabama24 said:It is not syncing? In which case, the issue is with mobile. Is that right?
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It is syncing now. I spent the last two hours deleting things off of my iPad to free up space. I also updated it. I think that was the problem. Thanks everyone.
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