Freezing
The app is freez up after I use the search function. I'm online when I am using this feature. I continua open and close the app but it stays frozen.
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Hi Jesse,
It's unfortunate that you are experiencing this problem. If possible (assuming the app doesn't freeze), please open the app and tap the Help menu, and then tap Report a Problem. This will send us log information about what might be happening to help us fix the issue.
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Done.
Thank you.
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I can get the app to open and all of the features to work except for the search function. When I click on the search function it freezes up. I then have to go into the settings feature and choose open the app on the homepage to get it unfrozen. I hope that this helps identify the issue.
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I pad mini.
Yes.
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Done.
Thank you.
Jesse,
I was unable to find your logs, could you please send them?
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Yes. I will send them again.
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Done.
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So, this sounds like a dumb question but does your device have a valid network connection? I'm still not seeing your log information and it should have arrived already.
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Okay, we did receive your logs - we'll take a look at them tomorrow.
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Exactly what model of iPad Mini are you using?
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