How to post a good Bug Report
Often there are bug reports posted on the forums that don't have enough information and it sometimes takes a lot of questions and answers in order to determine the actual scenario or circumstances of the bug.
At other times a bug is mentioned in a forum thread that has nothing at all to do with the forum thread subject, and this causes difficulty for us in tracking bugs.
When posting about a bug/issue/complaint, here's what we really enjoy:
Create a New Post (New posts are great for many reasons!)
- We see them right away
- One bug, one thread (this makes it easier to link your thread to our bug tracking system)
- Your issue won't get lost in a thread that has nothing to do with your bug
Device Model
- iPad 4 mini, iPad 2, iPhone 6+, etc.
For iPhones, see Identify your iPhone
For iPads, see Identify your iPad
iOS version
- iOS 8.4, 9.2.1, 9.3 beta, etc. (On your iOS device, open Settings > General > Software Update to see the iOS version).
Faithlife App name and version
- Bible 4.6.4, Faithlife Study Bible 5.0.1, Bible vNext 5.1.0 beta, etc. The App version is shown in the Help panel.
Network status
- online, offline, cellular, etc.
The Resource you are using (if applicable)
- Greek Bible, Hebrew Bible, Audio Resource, Video Resource, etc.
The App Function you are using (if applicable)
- Library, Home Page, Documents, Notes, Highlights, Favorites, Guides, Reading Plans, etc.
The App Settings (if applicable)
- Is Scrolling view on or off, is Bible Text only on or off, are Notes on or off, etc.
Screenshots are helpful
- A picture really can be worth a thousand words (or at least a couple hundred).
The more details you can give the quicker we will be able to determine what the problem is. Thanks!