Empty library?

James McAdams
James McAdams Member Posts: 17
edited November 21 in English Forum

I've just signed up for the free trial to Logos Now (about 8 hours ago) having bought my first Core Bundle yesterday - my library is showing no results and the home page is empty - the layout and buttons load correctly but the only function I can use at all is the Atlas.

Does anyone know if this takes time to activate, or if the site itself is broken? I've tried it on multiple devices/browsers now with the same results.

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  • Dan Francis
    Dan Francis Member Posts: 5,339 ✭✭✭

    Did you make sure you signed in with the Web App?

    -Dan

    St. Jerome's House † Install

  • Graham Criddle
    Graham Criddle MVP Posts: 32,628

    Hi James - and welcome to the forums.

    i don't know if it takes time to activate - I haven't heard of it doing so. And the site is working, this was from a few moments ago

    Are you using the same Logon credentials as you used when you signed up?

    Graham

  • Seth Copeland
    Seth Copeland Member, Logos Employee Posts: 232

    James McAdams said:

    I've just signed up for the free trial to Logos Now (about 8 hours ago) having bought my first Core Bundle yesterday - my library is showing no results and the home page is empty - the layout and buttons load correctly but the only function I can use at all is the Atlas.

    Does anyone know if this takes time to activate, or if the site itself is broken? I've tried it on multiple devices/browsers now with the same results.

    It might take a little time, but shouldn't take that long. We'll look into it right now.

    -Seth Copealnd
  • James McAdams
    James McAdams Member Posts: 17
    https://community.logos.com/discussion/comment/782626#Comment_782626

    Graham/Dan: Yes, I am definitely using the same login. Thanks, though.

    Seth: That's great, thanks!

  • Seth Copeland
    Seth Copeland Member, Logos Employee Posts: 232

    James McAdams said:

    I've just signed up for the free trial to Logos Now (about 8 hours ago) having bought my first Core Bundle yesterday - my library is showing no results and the home page is empty - the layout and buttons load correctly but the only function I can use at all is the Atlas.

    Does anyone know if this takes time to activate, or if the site itself is broken? I've tried it on multiple devices/browsers now with the same results.

    It should be working for you now James. Sorry for the inconvenience. Something interrupted the process that indexes new users for the web app. We're looking into what caused it so we can prevent this from happening in the future.

    Regards,

    -Seth Copeland

  • James McAdams
    James McAdams Member Posts: 17
    https://community.logos.com/discussion/comment/782631#Comment_782631

    I'm in! Thanks for your help.

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