Library Catalog won't update

Brian Kempson

Library Catalog updating never completes.

Cannot search library.

Command line does not work either.

Logos 6.7 SR-1 with Logos Now - running on PC (Windows 7 Home Premium).

Same installation of laptop (exactly same resources & program version) runs fine.

Do I have toI uninstall / reinstall Logos 6 ??

Can anyone help?

Thanks

Brian

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Dave Hooton

Assuming the Library Catalog is corrupt, delete the folder \Logos\Data\randomId\LibraryCatalog and restart Logos. It will take several minutes to recreate the Catalog and its index.

Your Logos folder could be \Logos4 or \Logos5 and is located at C:\Users\username\AppData\Local.

Brian Kempson

https://community.logos.com/discussion/comment/784607#Comment_784607

Hi Dave

Did as you suggested - twice.

But library catalogue won't complete update & command line won't work.

Is reinstallation now required?

Regards

Brian

Dave Hooton

https://community.logos.com/discussion/comment/784789#Comment_784789

But library catalogue won't complete update & command line won't work.

Is reinstallation now required?

What command line?

Let's look at various logs before doing anything else:

Brian Kempson

https://community.logos.com/discussion/comment/784796#Comment_784796

I meant the "Command" dialog box at top of screen.

Graham Criddle

https://community.logos.com/discussion/comment/784917#Comment_784917

I meant the "Command" dialog box at top of screen.

What are you typing into that box that doesn't work?

And please enable / post logs as per Dave's post above

Brian Kempson

https://community.logos.com/discussion/comment/784796#Comment_784796

Hi Dave

Here are the log files.

Command box did work a couple of times but then stopped.

Library catalog continually shows 'updating' and cannot select any resource.

Programme restarted but crashed at splash screen & had to use program manager to stop it.

3 log files in folder.

Many thanks

Brian3755.LogosCrash.zip

Dave Hooton

https://community.logos.com/discussion/comment/785072#Comment_785072

Brian

I suggest you contact Tech Support to diagnose this as they can log onto your computer.