Crash during hovering over the words in the Bible

Adam Urban

Hello,

Just as in subject. Since the last update my Logos is suffering from this weird crash. It opens normally, but when I want to get information on certian words in the Bible it crashes. I tried to log in with (CTRL) key pressed but it does not work. I have changed the preferable Bible from NASB to ESV but it does not work either.  I am enclosing Log files.

Thanks for help in advance

Adam

 2604.Logos Log Files.zip

Dylan Rondeau

Adam Urban said:

Hello,

Just as in subject. Since the last update my Logos is suffering from this weird crash. It opens normally, but when I want to get information on certian words in the Bible it crashes. I tried to log in with (CTRL) key pressed but it does not work. I have changed the preferable Bible from NASB to ESV but it does not work either.  I am enclosing Log files.

Thanks for help in advance

Adam

 2604.Logos Log Files.zip

Hi Adam, thanks for your report. We have a case in our bug tracking system to investigate this issue. I'll make sure this thread gets added to the case so we can let you know once we have a fix.

Bradley Grainger (Logos)

Adam Urban said:

but when I want to get information on certian words in the Bible it crashes

Which specific words cause the crash? Could you capture a screenshot or screencast (e.g., with Jing) and post it here?

Some more questions to help us try to narrow down the cause: What version of IE do you have installed? What is the version of C:\Windows\System32\Dwrite.dll?

Adam Urban

https://community.logos.com/discussion/comment/790327#Comment_790327

Almost any word. Some of them cause crash sooner some latter. I am in the book of Acts now 2, 3 chapter. When the "show information" window is closed it looks like everything works properly. I don't use IE and it is not installed on my computer.

Dwrite.dll version: 6.1.7601.19061

Everything was fine until last update.

Thanks

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/790328#Comment_790328

Adam Urban said:

I don't use IE and it is not installed on my computer.

Do you have a European version of Windows 7 that came without IE? That would be a difference from what we're testing here.

Adam Urban said:

Dwrite.dll version: 6.1.7601.19061

I'm not able to find out any information about this particular version of Dwrite.dll. Are you up-to-date on Windows Updates?

If you are, my other suggestion would be to install this Platform Update, which will update Dwrite: https://support.microsoft.com/en-us/kb/2670838 

Adam Urban

https://community.logos.com/discussion/comment/790334#Comment_790334

Wait it might need a restart for the update...

Adam Urban

https://community.logos.com/discussion/comment/790334#Comment_790334

It did not help.

IE is in my Program Files but it is "uninstalled" or "deactivated', though as far as I am aware it cannot be uninstalled definitelly. I am not using it as a browser and it does not apear in "search programs and files" window.

Dwrite version is the same after restarting the system. I am updating system automatically always when it asks me to do so, so should not be problem.

I will try to update it as you suggested.

I will come back with results.

Adam Urban

https://community.logos.com/discussion/comment/790334#Comment_790334

I have done some optional updates through windows update. For now it works. If the problem will appear again I will come back.

Thanks for help