I followed the instructions on the phone message. No help. Called Tech Support. Downloaded my old order history and rebooted. no help. here is the logging history
Similar thing (?). After multiple tricks and repair efforts (I have many), I uninstalled (which also didn't work--I manually had to do it) and completely re-installed. It's working now (still getting tuned up). Not sure what happened.
Try starting with a blank layout. Click on the icon to launch Logos, then hold down on the command key. You'll get a window where you can open Logos with a blank layout. If this works, you'll have to rebuild your layouts.
