Logos 6.9 Beta 1 hangs up when using visual copy, esp if I edit text on the slide

Myke Harbuck

Maybe I should report this under Logos 6, and this has happened to me many times on L6, but not as often as now under Logos 6.9.

When using Visual Copy, after a few verses, the feature will cause Logos to simply hang up, forcing me to Force Quit. Does not happen all the time, just about half the time. It happens more when I try to edit a slide that VC has already produced (such as deleting some of the text off of the slide, which it what is happening to me today). 

Any help would be appreciate. I love the feature, but get frustrated with the constant hanging up. 

Thanks all! 

7635.Logos.log

Myke Harbuck

And now I cannot use Visual Copy at all. Just get this spinning wheel. 

And If I try to close it, Logos hangs up, forcing me to Force Quit. 

4428.Logos.log

JT (alabama24)

This isn't the sort of thing I would be able to help out with (log wise), but how good is your internet connection? All of this takes place "in the cloud." I just checked right now and it is working well for me (on stable). 

Mark Barnes

I haven't experienced this personally, and can't see anything in the logs that indicates what the problem is. The only thing that looks slightly odd is that the aspect ratio being requested is "square", but the screenshot shows only 4:3 and 16:9. As a bit of a wild guess, I wonder if it's worth switching the aspect ratio to 4:3, then back to 16:9 just in case that helps. If that doesn't work, then I think a dev (or at least a Mac expert) is going to need to help.

Myke Harbuck

https://community.logos.com/discussion/comment/791798#Comment_791798

Mark Barnes said:

I haven't experienced this personally, and can't see anything in the logs that indicates what the problem is. The only thing that looks slightly odd is that the aspect ratio being requested is "square", but the screenshot shows only 4:3 and 16:9. As a bit of a wild guess, I wonder if it's worth switching the aspect ratio to 4:3, then back to 16:9 just in case that helps. If that doesn't work, then I think a dev (or at least a Mac expert) is going to need to help.

Thanks Mark. Tried that. No help. 

Have solid internet connection (100 mbps), as well. 

Here are my updated logs. I continue to have this problem...more frequently now. 

Any help from the Mac experts would be appreciated. 

2860.Archive.zip