If I were I business and purchasing a business software for the money I have invested in Logos, I would have it legally covered in a much better way, for example having a source code escrow.
Being a 'Christian' Business - at least that is the way I understood it - my approach to the relationship with Logos was very much one of trust and goodwill, and less of legality, due-diligence, and scrutiny. (All my'fault')
There was, and is, an implicit expectation and trust that Faithlife would do everything possible to protect my investments. This includes setting aside a small portion of of the heavy price I pay to maintain the software for the future, or an equivalent of this approach, than investing all the money I pay in say business expansion. I understand that I do not have a say in how Faithlife spend their money, but am merely mentioning how I understood what the Faithlife brand promise would do for me.
I am also very appreciative of Faithlife delivering much higher value than I explicitly paid for - Cloud based Services, Feature Updates, Mobile Apps - to name a few.
In spite of all re-assurances, the latest turn of events in Faithlife is quite worrying - Proclaim, Verbum, Payment Plans. Thankful that Faithlife is exceptionally transparent about all this.
I understand that the good that I enjoy in Logos is a result of business risk taking over a long period, and also that taking further risk to diversify has the potential to bring in more good for me as much as the potential to hurt my interests.
I also understand that those at Faithlife including Bob knows far better to run the business than I do.
I also understand that my expectations and decisions are purely mine, and Faith-life has violated no contract.
But there is something more important than all of this. The valuable 'TRUST' of long term loyal customers. That is shaking, at least for me.
This is once again a polite request to re-evaluate strategies, and priorities, put any necessary additional controls in place if needed to protect long term loyal customers who have invested heavily. It is better to err on the side of caution than on the side of over-confidence :-) [I should may be now apply this precept to myself in the first place :-) ]
Happy New Year!