Logos stuck synchronizing documents and settings

just in the last day or two Logos seems to not be synchronizing with the server properly. both on startup and shut down it just gets stuck on the synchronization window. I have to skip synchronization in order to startup or shut down the program.

Running Logos 6.8 SR-1 (6.8.0.0059) on OSX Yosemite. Any ideas?

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Dave Hooton

Provide some logs for diagnosis.

JeremyS

https://community.logos.com/discussion/comment/793514#Comment_793514

here's the log. did a sample while it was just spinning on startup

1067.LogosLogs.Jeremy.20160101-230948.zip

Dave Hooton

https://community.logos.com/discussion/comment/793572#Comment_793572

The sample didn't provide the information I was after, so please perform regular logging

JeremyS

https://community.logos.com/discussion/comment/793686#Comment_793686

ok here you go. this is from my windows pc. all my instances of logos seem to have the same issue.

56055.Logos Log Files.zip

Dave Hooton

https://community.logos.com/discussion/comment/793805#Comment_793805

There a number of timeout errors which could be your internet or the Faithlife server, but there is a specific issue sync'ing History. Try this on all Logos systems:

Go to Tools >> History and click "Clear"; that failing
Close Logos; and
Delete the folder C:\Users\Jeremy\AppData\Local\Logos\Data\wpm01jb1.ogf\HistoryManager

On Mac the folder is at /Users/username/Library/Application Support/Logos4/Data/random/HistoryManager

If the issue persists contact Faithlife Support.

JeremyS

https://community.logos.com/discussion/comment/793844#Comment_793844

still no dice. i contacted support so we'll see where it goes. thanks for the help

Glenn Phipps

I have the same exact problem. It's been doing if for the last couple of months though. It's annoying.

JeremyS

https://community.logos.com/discussion/comment/799797#Comment_799797

Mine cleared up after contacting support but I'm not sure if they did something or the above steps kicked in and worked ha

JT (alabama24)

https://community.logos.com/discussion/comment/799797#Comment_799797

I have the same exact problem. It's been doing if for the last couple of months though. It's annoying.

Welcome! Sorry you are having troubles. [:s]

It would be helpful for you to create your own thread, explain the issue clearly, and provide appropriate details (including logs). See links in my signature line.