Logos stuck synchronizing documents and settings
just in the last day or two Logos seems to not be synchronizing with the server properly. both on startup and shut down it just gets stuck on the synchronization window. I have to skip synchronization in order to startup or shut down the program.
Running Logos 6.8 SR-1 (6.8.0.0059) on OSX Yosemite. Any ideas?
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here's the log. did a sample while it was just spinning on startup
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The sample didn't provide the information I was after, so please perform regular logging
Dave
===Windows 11 & Android 13
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ok here you go. this is from my windows pc. all my instances of logos seem to have the same issue.
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There a number of timeout errors which could be your internet or the Faithlife server, but there is a specific issue sync'ing History. Try this on all Logos systems:
- Go to Tools >> History and click "Clear"; that failing
- Close Logos; and
- Delete the folder C:\Users\Jeremy\AppData\Local\Logos\Data\wpm01jb1.ogf\HistoryManager
On Mac the folder is at /Users/username/Library/Application Support/Logos4/Data/random/HistoryManager
If the issue persists contact Faithlife Support.
Dave
===Windows 11 & Android 13
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still no dice. i contacted support so we'll see where it goes. thanks for the help
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I have the same exact problem. It's been doing if for the last couple of months though. It's annoying.
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Mine cleared up after contacting support but I'm not sure if they did something or the above steps kicked in and worked ha
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Glenn Phipps said:
I have the same exact problem. It's been doing if for the last couple of months though. It's annoying.
Welcome! Sorry you are having troubles. [:s]
It would be helpful for you to create your own thread, explain the issue clearly, and provide appropriate details (including logs). See links in my signature line.
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