Christmas Card Promotion Expiration Date Passed

I was thankful to receive a Christmas card from Faithlife with a Verbum promotional code on it for $20. However, I noticed that I received the card after the expiration date had passed. Does anyone know if the option still exists to receive the discount amount?

Find more posts tagged with

Comments

JT (alabama24)

First of all, did you check to see if it worked? If not, I would call or write FL directly.

Nick Steffen

https://community.logos.com/discussion/comment/795026#Comment_795026

I did and the code is considered invalid. After contacting FL, they suggested I post my issue on the forum.

Erwin Stull, Sr.

I think FL backed this up with an email which may have been received before the actual card. A call will definitely get you an answer better than any of us can give.

EDIT: I see that you have already called. [:)]

JT (alabama24)

https://community.logos.com/discussion/comment/795032#Comment_795032

After contacting FL, they suggested I post my issue on the forum.

That is ridiculous! I will flag this thread to see if we can get someone from FL to help you out.

Floyd Johnson

https://community.logos.com/discussion/comment/795032#Comment_795032

Interesting - I called on Monday and had no problem getting the gift card extended. I talked to Tom Boyer. Here is the follow-up e-mail he sent me:

They added the book to my account the next day after I emailed them my selection later that evening. As I said earlier, the biggest problem I had was finding a sales person who was familiar with the Verbum product line - nobody was available. Hope you can get this straightened out.

Adam Borries (Logos)

https://community.logos.com/discussion/comment/795032#Comment_795032

I'm sorry, Nick. This is something we should have handled for you over over the phone.

That code had expired by the time you received the mailer, but we have added a $20 Store Credit on your account to make it up to you.

Please let me know if there is anything we can do for you.

I did and the code is considered invalid. After contacting FL, they suggested I post my issue on the forum.

Nick Steffen

https://community.logos.com/discussion/comment/795043#Comment_795043

Thank you, Adam. That is most kind of you!