Highlights not syncing

This is a continual problem, but my frustration has reached the boiling point. Once again I have been reading on my iPhone, highlighting things for later use, but when I log on to the desktop version, the highlights are nowhere to be found. What can be done to fix this problem?

Shane

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Kevin Byford (Faithlife)

Shane,

Please see https://community.logos.com/forums/t/113554.aspx . After following the instructions, do you see your highlights on documents.logos.com ?

Incidentally, we welcome forum posts whenever a customer experiences an issue (preferably, long before frustration reaches the boiling point!).

Nathaniel & Kelsey Stamper

https://community.logos.com/discussion/comment/795542#Comment_795542

Kevin, i am having the same issue and the link is of no help. Is there someone at Logos who can trouble shoot this with me over the phone? I don't want to lose my iPhone/iPad highlights.

JT (alabama24)

https://community.logos.com/discussion/comment/804431#Comment_804431

Kevin, i am having the same issue and the link is of no help. Is there someone at Logos who can trouble shoot this with me over the phone? I don't want to lose my iPhone/iPad highlights.

Please take a look at this thread instead.

https://community.logos.com/forums/t/123105.aspx

If your issue isn't resolved and you think it is a mobile issue, please create a new thread. Note: there is a sync issue effecting some users, which should be fixed with the next update. Your issue may or may not be related.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/804431#Comment_804431

Kevin, i am having the same issue and the link is of no help. Is there someone at Logos who can trouble shoot this with me over the phone? I don't want to lose my iPhone/iPad highlights.

If after trying what alabama24 has suggested doesn't work, it could be that you've run into the same issue mentioned here: https://community.logos.com/forums/t/122767.aspx . Although he doesn't mention it, Chad's issue was fixed after trying the 5.1.3 beta and he didn't lose any of his notes/highlights.

So, you could either try the beta today or wait until 5.1.3 is released (probably on Monday).