Unable to access "A workman approved by in MacBook Pro Retina El Capitan
Unable to access "A Workman APproved by God in MacBook Pro Retina laptop El Capitan
Please help...
Thank you and God bless!
Pastor Dong
Comments
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First restart your computer and Logos. If still not in Library then try the command update resources.
Let us know what happens.
Dave
===Windows 11 & Android 13
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Dear Dave,
Good morning from Abu Dhabi!
Actually,I've already the "resources" on my mac laptop.
The problem is , I'm connected to "wi fi", however, the a message
as seen below states that the Media can't be played because it's
is offline which is not the case.
Thank you and God bless!
Pastor Dong
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Have you tried update resource in the command as Dave suggested?
Dell, studio XPS 7100, Ram 8GB, 64 - bit Operating System, AMD Phenom(mt) IIX6 1055T Processor 2.80 GHZ
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Yes, I updated it and it says "NO updates were found". My Mac laptop is up to date also.I see all video resources
in my library but can't view it..
Thank you and God bless!
Pastor Dong
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Sorry to hear, I can't think of any suggestions at the moment.
Dell, studio XPS 7100, Ram 8GB, 64 - bit Operating System, AMD Phenom(mt) IIX6 1055T Processor 2.80 GHZ
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How are you trying to start it? Can you give us a screen shot of the library entry and what happens when you click on it?
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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Pastor Dong C. Telan said:
My Mac laptop is up to date also.I see all video resources
in my library but can't view it..
My guess is that trying to play the video involves a connection to one of Faithlife servers and there is something in your network connection which is preventing it.
Is this a private WiFi network or a public one?
Do you know if there are any firewalls involved? If so, are you able to see if they are reporting any blocked connections?
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Dear MJ,
Good morning!
Actually, the Video is already in my library,however, when I try to opened it a pop window appears and states, "unless to access...due to
offline... as seen in the screenshot below.
Actu
Thank you for your time and effort...
God bless!
Pastor Dong
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Dear Graham,
Good morning!
I'm using my home high speed internet wifi. The Workman video doesn't work but
if I open faithlife video resource in my library, it works.
How do I detect if this is a firewall issue?
Please advise!
Thank you for your time and efforts.
God bless!
Pastor Dong
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Hi Pastor Dong
Pastor Dong C. Telan said:I'm using my home high speed internet wifi. The Workman video doesn't work but
if I open faithlife video resource in my library, it works.
So it's not a general "video in Logos" issue but something specific to the Workman video (and potentially others)
Please:
- stop Logos
- ensure diagnostic logging is enabled as per https://www.logos.com/support/logos6/mac/report-problem
- start Logos again
- try and run the video
- stop Logos
- post the logfile Logos.Log in a reply to this thread
That might give us an indication of what is going on here.
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There is nothing in your recent post. Did you intend to attach a log file?
Make sure you use the paper clip icon to attach a file.
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Dear Steve,
The extracted data is in zip file, I tried to attached but there is no activity
when I pressed "ok" button. Below is are two files within the folder that I was able to attached.
How will I attached the zip file?
Thank you and God bless!
Pastor Dong
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Some more files within the zip folder...Is this enough?2275.awesomium.log8535.LogosError-2.log2671.Indexer.log5305.LogosError.log8547.Logos.log
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Thanks for the logfile
It does show where the problem happens but I don't know enough to work out whether it is a resource issue, compatibility problem or a network connectivity issue.
Hopefully someone else will be able to comment further .
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Dear Graham,
I really appreciate your efforts to resolve my situation.
Hoping for answer from the rest...
Thank you and God bless!
Pastor Dong
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