Logos 6 crashes repeatedly

I've been using Logos for many months, but as of late it has started to crash repeatedly. I haven't been able to consistently identify when it happens. Sometimes it will occur as I'm scrolling down a bible passage. Sometimes it happens when I switch out of the program and then when I switch back, it crashes. I've attached the log files. Any suggestions/help would be appreciated. Thanks in advance.

Mike

Find more posts tagged with

Comments

Dave Hooton

I can't find any crash logs, which may indicate that the crash was sudden, so we need data from the Windows Event viewer.

Michael

https://community.logos.com/discussion/comment/803321#Comment_803321

Thanks for the quick response! It looks like there were two entries at the latest time that Logos crashed. One involved the .Net Runtime and the the other was an Application Error.

Mike

Results of .NET Runtime

Log Name:      Application
Source:        .NET Runtime
Date:          2/15/2016 9:51:11 AM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Michael
Description:
Application: Logos.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
Stack:
   at Libronix.DigitalLibrary.Resources.Logos.NativeMethods.LogosDisplayState_SetToTextPosition(Libronix.DigitalLibrary.Resources.Logos.SafeLogosDisplayStateHandle, Libronix.DigitalLibrary.Resources.Logos.SafeSinaiTextPositionHandle, System.String)
   at Libronix.DigitalLibrary.Resources.Logos.NativeMethods.LogosDisplayState_SetToTextPosition(Libronix.DigitalLibrary.Resources.Logos.SafeLogosDisplayStateHandle, Libronix.DigitalLibrary.Resources.Logos.SafeSinaiTextPositionHandle, System.String)
   at Libronix.DigitalLibrary.Resources.Logos.Controls.LogosDisplayElement.SetToArticleAndOffset(Int32, Int32, Libronix.DigitalLibrary.ResourceDisplayNavigationSettings)
   at Libronix.DigitalLibrary.Resources.Logos.Controls.LogosDisplayElement.SyncToModelPosition()
   at Libronix.DigitalLibrary.Resources.Logos.Controls.LogosDisplayElement.DisplayModel_PropertyChanged(System.Object, System.ComponentModel.PropertyChangedEventArgs)
   at System.ComponentModel.PropertyChangedEventHandler.Invoke(System.Object, System.ComponentModel.PropertyChangedEventArgs)
   at Libronix.Utility.NotifyPropertyChangedUtility.Raise(System.ComponentModel.PropertyChangedEventHandler, System.Object, System.String)
   at Libronix.Utility.NotifyPropertyChangedBase.RaisePropertyChanged(System.String[])
   at Libronix.DigitalLibrary.StandardResourceDisplay.NavigateToMilestoneRangeCore(Libronix.DigitalLibrary.ResourceMilestoneRange, Libronix.DigitalLibrary.ResourcePosition, Libronix.DigitalLibrary.ResourceDisplayNavigationSettings)
   at Libronix.DigitalLibrary.ResourceDisplay.NavigateAndRaiseEvents(System.Func`1<Boolean>, Libronix.DigitalLibrary.ResourceDisplayNavigationSettings)
   at LDLS4.Panels.ResourcePanel.NavigationResourceViewComponent.NavigateToReferenceOrHeadword(System.Object, Libronix.DataTypes.DataTypeReference, System.Nullable`1<Int32>, Libronix.DigitalLibrary.ResourceDisplayNavigationSettings)
   at LDLS4.Panels.ResourcePanel.NavigationResourceViewComponent.NavigateToReferencesOrHeadwords(System.Collections.ObjectModel.ReadOnlyCollection`1<System.Object>, Boolean, Libronix.DigitalLibrary.ResourceDisplayNavigationSettings)
   at LDLS4.Panels.ResourcePanel.ResourcePanelViewModel.NavigateToPanelCore(LDLS4.PanelViewModel)
   at LDLS4.PanelViewModel.NavigateToPanel(LDLS4.PanelViewModel)
   at LDLS4.PanelLinkingManager.NavigateRequests()
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at LDLS4.OurApp.InitializeAndRun(System.Collections.ObjectModel.ReadOnlyCollection`1<System.String>, Libronix.Utility.Threading.SingleInstanceManager)
   at LDLS4.OurApp.Main(System.String[])

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-02-15T02:51:11.000000000Z" />
    <EventRecordID>57716</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Michael</Computer>
    <Security />
</System>
<EventData>
    <Data>Application: Logos.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
Stack:
   at Libronix.DigitalLibrary.Resources.Logos.NativeMethods.LogosDisplayState_SetToTextPosition(Libronix.DigitalLibrary.Resources.Logos.SafeLogosDisplayStateHandle, Libronix.DigitalLibrary.Resources.Logos.SafeSinaiTextPositionHandle, System.String)
   at Libronix.DigitalLibrary.Resources.Logos.NativeMethods.LogosDisplayState_SetToTextPosition(Libronix.DigitalLibrary.Resources.Logos.SafeLogosDisplayStateHandle, Libronix.DigitalLibrary.Resources.Logos.SafeSinaiTextPositionHandle, System.String)
   at Libronix.DigitalLibrary.Resources.Logos.Controls.LogosDisplayElement.SetToArticleAndOffset(Int32, Int32, Libronix.DigitalLibrary.ResourceDisplayNavigationSettings)
   at Libronix.DigitalLibrary.Resources.Logos.Controls.LogosDisplayElement.SyncToModelPosition()
   at Libronix.DigitalLibrary.Resources.Logos.Controls.LogosDisplayElement.DisplayModel_PropertyChanged(System.Object, System.ComponentModel.PropertyChangedEventArgs)
   at System.ComponentModel.PropertyChangedEventHandler.Invoke(System.Object, System.ComponentModel.PropertyChangedEventArgs)
   at Libronix.Utility.NotifyPropertyChangedUtility.Raise(System.ComponentModel.PropertyChangedEventHandler, System.Object, System.String)
   at Libronix.Utility.NotifyPropertyChangedBase.RaisePropertyChanged(System.String[])
   at Libronix.DigitalLibrary.StandardResourceDisplay.NavigateToMilestoneRangeCore(Libronix.DigitalLibrary.ResourceMilestoneRange, Libronix.DigitalLibrary.ResourcePosition, Libronix.DigitalLibrary.ResourceDisplayNavigationSettings)
   at Libronix.DigitalLibrary.ResourceDisplay.NavigateAndRaiseEvents(System.Func`1<Boolean>, Libronix.DigitalLibrary.ResourceDisplayNavigationSettings)
   at LDLS4.Panels.ResourcePanel.NavigationResourceViewComponent.NavigateToReferenceOrHeadword(System.Object, Libronix.DataTypes.DataTypeReference, System.Nullable`1<Int32>, Libronix.DigitalLibrary.ResourceDisplayNavigationSettings)
   at LDLS4.Panels.ResourcePanel.NavigationResourceViewComponent.NavigateToReferencesOrHeadwords(System.Collections.ObjectModel.ReadOnlyCollection`1<System.Object>, Boolean, Libronix.DigitalLibrary.ResourceDisplayNavigationSettings)
   at LDLS4.Panels.ResourcePanel.ResourcePanelViewModel.NavigateToPanelCore(LDLS4.PanelViewModel)
   at LDLS4.PanelViewModel.NavigateToPanel(LDLS4.PanelViewModel)
   at LDLS4.PanelLinkingManager.NavigateRequests()
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at LDLS4.OurApp.InitializeAndRun(System.Collections.ObjectModel.ReadOnlyCollection`1<System.String>, Libronix.Utility.Threading.SingleInstanceManager)
   at LDLS4.OurApp.Main(System.String[])
</Data>
</EventData>
</Event>

Dave Hooton

https://community.logos.com/discussion/comment/803322#Comment_803322

I'm wondering if it is a corrupt layout. Try starting to a blank layout (start Logos with CTRL key held and sign-in). If that is OK try loading a different layout or accessing resources.

Michael

https://community.logos.com/discussion/comment/803475#Comment_803475

Thanks, Dave. I'll give that a try.

Mike

Michael

https://community.logos.com/discussion/comment/803475#Comment_803475

Thanks so much for the help Dave. Logos has been fine since I created a new layout.

Mike

Dave Hooton

https://community.logos.com/discussion/comment/803797#Comment_803797

Great!