"Preparing Library ... " will not stop

For 3 days now, I have had the blue circle in the upper right that is "Preparing Library ..." It seems to have occurred after the end of the 30 day trial of Logos Cloud. Of course I also get the yellow bar in the library saying "Updating Library Catalog. May be incomplete."

I have:

1. reindexed

2. Installed 6.11 b1 and 6.11 b2

3. waited

How do I get back to normal?

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Comments

JT (alabama24)

Have you restarted your computer ? Can you post logs?

Ross Durham

https://community.logos.com/discussion/comment/810416#Comment_810416

Yes, I have restarted several times.

2260.LogosLogs.rossdurham.20160315-160124.zip

Steve

I am having the exact same issue after my 30 day trial of Logos Cloud. Does anyone have any ideas?

JT (alabama24)

https://community.logos.com/discussion/comment/811060#Comment_811060

I am having the exact same issue after my 30 day trial of Logos Cloud. Does anyone have any ideas?

please create a new thread and post logs in the appropriate forum (L6 desktop OR L6 beta). See my signature line. Feel free to link to this thread.

JT (alabama24)

https://community.logos.com/discussion/comment/810421#Comment_810421

Yes, I have restarted several times.

Sorry no one has come along. Hopefully this "bump" will catch someone's attention.

Steve

https://community.logos.com/discussion/comment/811089#Comment_811089

I put it here because I am having the exact same issues and have tried the exact same fixes. My guess is it must be the same issue.

JT (alabama24)

https://community.logos.com/discussion/comment/811103#Comment_811103

I put it here because I am having the exact same issues and have tried the exact same fixes. My guess is it must be the same issue.

It may or may not be. In any case, both you and the original poster deserve to get the attention your issue deserves. Please create a new thread.

Steve Workman

Sorry for the difficulties. Thank you for the logs, we are looking into this.

Ross Durham

https://community.logos.com/discussion/comment/811129#Comment_811129

Install 6.11 b3 doesn't help. Here are my most recent logs.

5367.LogosLogs.rossdurham.20160321-180204.zip

Ross Durham

https://community.logos.com/discussion/comment/811762#Comment_811762

Finally fixed. Restarted in offline mode (no internet at all), letting Logos sort itself out, then restarting with Internet and log in, and it completed its index. During the "Preparing Library ... " bug, no new books were downloaded. After this they came in. Not fun.