Just to be upfront, I am a Logos fan, satisfied customer, and not a critic. However, I do not understand an issue I have had repeatedly. First some background. My first few years with Logos, I had a relationship with a sales rep that I contacted for everything. After a while, they became less responsive to email and hard to catch by phone. I do not like to call in and prefer to have prices in emails rather than verbally. On more than one occasion in recent years, I emailed sales in response to "special deals" that required contacting Logos or wishing to see if further discounts were available. To my knowledge I never received a response to any of them. More than once, I wound up calling in because I was anxious to make a purchase and needed a response. I once chatted with a Logos sales rep that popped up on the Logos homepage, but now I do not see the chat option there any longer.
Not long ago, Logos went through the big lay offs that resulted in many sales reps losing jobs. Sad to see people lose jobs, but with today's technology I could see why fewer sales reps could be necessary. Yesterday, because my sales rep was one that lost his job, I emailed sales@logos.com with a specific question and an intention to make a $300 purchase. After receiving the standard automated response, I have still not received a reply even after more than 24 hours. It's just like it was when all of the sales reps were there.
I do not understand why this repeatedly happens and why Logos doesn't make this more of a priority - especially in light of moving to a different sales model.
