Earlier verse of the day graphics did not refresh now nothing shows
I'm using the android app on my Samsung tablet. Earlier today I noticed the verse of the day was still displaying yesterday's verse. I usually see it update early in the morning, but this time it did not update.
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Same here. The video doesn't seem to be updating either. It's been like this for a few days now. I'm using a Samsung Nook 10.1 tablet.
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Debra Savage said:
I'm using the android app on my Samsung tablet. Earlier today I noticed the verse of the day was still displaying yesterday's verse. I usually see it update early in the morning, but this time it did not update.
Debra & David,
Thanks for bringing this to our attention--since nothing seems amiss with the API itself, I've notified our Android team who will be looking into the matter.
Regards,
~Anna
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I would add that I tried getting out of the program, refreshing etc. I did not try uninstalling though.
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This is a server-side issue, not an app issue. We're looking into it.
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My Verse of the Day is not working either. Is this related to the Kindle Fire app no longer being supported after April 17th?
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David Pereira said:
My Verse of the Day is not working either. Is this related to the Kindle Fire app no longer being supported after April 17th?
Please confirm your device is online and restart the app to see if the Verse of the Day refreshes.
The end-of-life for Send to Kindle has nothing to do with the Faithlife mobile apps.0 -
Still not working. I'm showing "The Pastoral Side of Paul" for Faithlife today and Colossians 1:28 for the verse of the day. I forced stopped the app before checking.
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David Mullens said:
Still not working. I'm showing "The Pastoral Side of Paul" for Faithlife today and Colossians 1:28 for the verse of the day. I forced stopped the app before checking.
The Faithlife Today video being the same is one issue (there's already a case for that since we're changing the method by which they are delivered). The Verse of the Day is another issue and I'm not sure what to tell you at this point other than to clear the app cache or reinstall the app. I'm unable to reproduce the issue, and here's what I'm seeing as the Verse of the Day.
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Okay. Well, I uninstalled the app and reinstalled it and the faithlife today video is still the same (Pastoral Side of Paul)....and the verse of the day has disappeared. I tried editing the section...taking it out...putting it back in...nothing. I then decided to check out Logos on my phone. Exact same behavior (Nexus 4). I then opened the Faithlife Bible app...exact same issue.
Could it be something with my account being cached or something? I never open Faithlife, or Logos on my phone, yet all three have the same video and no verse of the day now.
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David Mullens said:
Okay. Well, I uninstalled the app and reinstalled it and the faithlife today video is still the same (Pastoral Side of Paul).
Yes, as I just mentioned this video won't change until there is a fix and there's already a case for the issue.
David Mullens said:I then decided to check out Logos on my phone. Exact same behavior (Nexus 4). I then opened the Faithlife Bible app...exact same issue.
How long did you wait after installing the app - are you sure it was done processing the Library, Indexing, etc? The Verse of the Day, Reading Plans, etc. load after all of that is complete.
Also, can you give us more information about your devices(s)? Please see https://community.logos.com/forums/t/118701.aspx for what helps for a bug report.
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Hope this helps. I did notice both the verse of the day and the Faithlife video stopped updating about the same time.
Reproduction Steps
Open up the app, go to home:
Result: No verse of the day (before uninstall/installing it was an old verse of the day)
Detailed Device Information
Samsung Galaxy 10.1 Nook Edition (not rooted)
Detailed Android version
Android version: 5.0.2
Build #: LRX22G.T530NUOVU1BOJ2
Faithlife App name and version
- Bible (Logos) 5.1.4 (Build 501040090)
Network status
- Wifi (online)
The Resource you are using (if applicable)
The App Function you are using (if applicable)
- Home (verse of the day)0 -
Oh, I don't know how long it was before I checked, but it's been about 30 minutes since I reinstalled now. I've exited a few times. Same behavior.
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Okay, this is a strange one - I was finally able to reproduce it but I'm not exactly sure why it's working sometimes and not others. I'll write up a case, thanks for the report (and sorry for the trouble).!
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It appears this is an Android 6 vs. 5 (and below) issue, hopefully we can push a hotfix tonight/tomorrow.
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Thanks. It wasn't that much trouble, but about a month or so ago I started using the Home page and started making it a practice to watch the video and then, at times, I would post either the verse of the day, or do a "visual copy" of a verse from my reading to Facebook. I've been going to the website to get the verse of the day...so...not too much trouble, but it was much nicer to do it through the app. Thanks for sticking with it!
Peace, David.
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I'm running android 4.4.2 and have been having the same problem. I just downloaded last night's logos android update 5.2.1 and now the verse of the day does not show at all even when checked.
SamsungSM-T520
I hope this helps you guys. Love you products and support.
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We're aware of the issue and hope to push a fix soon.
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Yea! The verse of the day has worked the past two days! Awesome to have it back
Thanks.0
