Lookup working slow on iOS and Android

Dear Community,

when I read through my favorite bible, for example the esv, tap on a word and chose "look up" it gives me the morphology and the greek word. (sorry if lookup thats wrong, in the German UI it says "nachschlagen", which is lookup).

On both Android and iOS devices this takes seemingly forver. My idea was that it might be accessing a resource that is not installed, thus the device would have to access an online resoure, which takes time. If that is the case: Which resource does lookup access so that I can download it on the devices.

Thanks and blessings,

Thomas from Germany.

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Comments

Graham Criddle

Hi Thomas

The lookup uses Logos servers so requires an Internet connection.

What sort of connection do you have?

Graham

Thomas Zimmermann

https://community.logos.com/discussion/comment/814326#Comment_814326

Hi Graham,

this phenomenon is independent from my connection. I experience it on LTE 150MBit, my local wifi with 50 MBit DSL connection at home, our company wifi with a 1GBit Connection directly to the de-cix here in Frankfurt. It seems to load forever, at least 10 seconds.

Thomas

JT (alabama24)

Which resource does lookup access so that I can download it on the devices.

Graham already answered this, but to be explicit: There is no resource for you to download as ALL of this data comes from the FL servers.

Dan Francis

https://community.logos.com/discussion/comment/814363#Comment_814363

This is the Achilles heal of the mobile apps. Simple Offline Guides and Lookups over at user voice will let FL know of your desire for a better solution. For me the solution is to use Accordance or Ollivetree iOS apps as they are both very fast for this. In more than a few cases this has caused me to purchase resources there rather than in Logos (Verbum). I hope that FL will do something about this very quickly but as you will see if you go and vote it is simple stated as under review. I have always found it sad that FL products offer a great desktop experience and a very subpar mobile one. And unfortunately they seem to be focusing on a web app that will equal the desktop APP. This is all fine and good but ends up with even more of the problem I have than a true solution. But I have been told time and time again (apologies to the Mobile staff who are working hard on making the apps better) that I am in a small minority wanting a more robust mobile APP that has greater offline capabilities. I still maintain that people are most likely just not complaining and walking away to find a better experience. I know if I had just downloaded the Accordance app and the Logos app to try them out my choice would be without doubt ACC because it is faster... Now if you dig deeper and decided that the large selection of books in FL are most important to you you might decide to go FL despite the less than ideal mobile APP. But if Bible study is your core interest you may go to Accordance and discover most everything you want is there.

-Dan

Thomas Zimmermann

https://community.logos.com/discussion/comment/814394#Comment_814394

Thanks for everybody chiming in. Using Accordance is no option for me as I find Logos (on the desktop) to be superior. And the big library does not move over to Accordance (or does it?).

Anyhow, thanks, and lets hope FL does something about this! At least my 3 votes are added to the Offline Guides and Lookups feature!

Blessings,

Thomas

Graham Criddle

https://community.logos.com/discussion/comment/814405#Comment_814405

I agree Offline Guides and Lookup would be helpful - but recognise that would be a significant change.

Doing some testing it appears the first lookup takes about 10 seconds and subsequent ones (shortly afterwards) take about 3.

Are you seeing something similar?

It may be something to do with connection initialisation which, if so, something we could ask Faithlife to look at

Dan Francis

https://community.logos.com/discussion/comment/814409#Comment_814409

but recognise that would be a significant change.

I know and maybe the people at FL cannot justify the expense to do it. But in the way things had to be virtually completely redone to go from Libronix 3 to Logos 4, in order to have the best experience in Mobile maybe a change is needed. FL could possibly be correct and those of us wanting better offline support may be too small a group to worry about. But seeing what is possible in other apps makes me think it is very possible and ideally for the long term health of FL platforms I think it would be advised. I am just one person but I hope I am not being unreasonable in hoping that FL mobile apps could have functionality offline like one finds in Olivtree and Accordance. I am not even trying to suggest I want everything done on my iPad but I would like to be less dependant on FL servers. Even little things like guides generated being cached to allow look up in resources downloaded on to the device would be big help.

-Dan

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/814360#Comment_814360

Hi Graham,

this phenomenon is independent from my connection. I experience it on LTE 150MBit, my local wifi with 50 MBit DSL connection at home, our company wifi with a 1GBit Connection directly to the de-cix here in Frankfurt. It seems to load forever, at least 10 seconds.

Thomas

Well, forever does not equal 10 seconds (yes, I know you realize this) but I'm wondering if there isn't another issue. You are in Germany and Graham is in England, so it might simply be a network issue related to the number of hops to get to the USA (I'm not sure, just a guess). Is this still occurring?

It might help to send us your device logs through the Help menu > Report a Problem link.

Graham Criddle

https://community.logos.com/discussion/comment/814661#Comment_814661

Thanks Kevin

Is this still occurring?

Just tried it again - I get four seconds for the first lookup and then two seconds for subsequent ones - looking at the word "beginning" in John 1.

It might help to send us your device logs through the Help menu > Report a Problem link.

I've just done so, referencing this thread.

Thomas Zimmermann

https://community.logos.com/discussion/comment/814661#Comment_814661

Kevin,

of course 10 seconds is not forver, but sometimes it was way longer.

However, when I try it now I get 2 seconds, even for the first lookup. So maybe there was something wrong in the transatlantic connection.

Since I am in Frankfurt and directly connected to the de-cix here, I should have a massivley reduced number of hops to the US compared to anyone on a usual ISP line. Well, as I said, now it is consistently down to 2 seconds.

Should I still send the logs? I guess 2 secs is normal, although I would prefer for this to not be online, but that is another matter.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/814673#Comment_814673

Should I still send the logs? I guess 2 secs is normal, although I would prefer for this to not be online, but that is another matter.

There is no need for logs at this point. To my knowledge offline Guides/Lookup are not currently planned.