Logos typos

I recently wrote a letter of complaint to Logos about the number of typos in Alexander's commentary on Isaiah. I received the following response: "To ensure your voice is heard where it is most effective, please consider voicing your opinions in one of the appropriate locations below.

To request that a certain title or series be published in the Logos format, email us at suggest@logos.com.
To propose and vote on ideas to improve the Logos program, please visit Logos User Voice.
To report a technical problem, please collect logs (Win, Mac, or iOS), and email them to tech@logos.com.
To Report Typos or missing and incorrect hyperlinks you may have found, simply highlight the text in Logos 4 or 5, right-click, choose “Selection” and click “Report Typo.”
For any other feedback NOT covered above, please email logosfeedback@logos.com or let us know on the forums."

So my next step was to write to the logosfeedback because of course I could report the typos, but there are so many in this particular book, that I will become a proofreader. Anyway, I wrote to logosfeedback because I felt the customer service just gave me a canned response about a very specific problem. But in response to this second complaint, I got the very same form letter with the options listed above. I don't feel heard by Logos, a company that I love and love to promote.

SO I HAD AN IDEA. What if Logos provides some incentive, such as a $2 per correction TOWARDS A LOGOS PURCHASE? Does that not sound like a win / win?

Thanks for considering this suggestion.

Gregorio Billikopf

Chile, South America

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Comments

MJ. Smith

I could report the typos, but there are so many in this particular book, that I will become a proofreader.

The way to do this is to report a few of the typos and note in the comments box that there are many typos in the resource. If they follow a pattern note the pattern. When you report through typo, they are fed into a system that shows Logos all the reported errors the next time they go to update the book. Reporting in other ways is not guaranteed to be passed on to the people doing the update. However, when there is a major problem that needs to be corrected immediately, contacting Logos or Kyle specifically is the way to go.

Dave Hooton

SO I HAD AN IDEA. What if Logos provides some incentive, such as a $2 per correction TOWARDS A LOGOS PURCHASE?

It's not good to feel ignored but that could quickly outstrip the cost of the book if there are that many typos, and many users report the same typo!

With Report Typo you can add a comment like "this typo occurs in many other places" or "there are many other typos in this chapter/book". That should get the message across.

Lee

SO I HAD AN IDEA. What if Logos provides some incentive, such as a $2 per correction TOWARDS A LOGOS PURCHASE? Does that not sound like a win / win?

That's an old idea, put forward by myself and several others. [:D] It hasn't gained any traction though.

fgh

I received the following response: "To ensure your voice is heard where it is most effective, please consider voicing your opinions in one of the appropriate locations below.

To request that a certain title or series be published in the Logos format, email us at suggest@logos.com.

To propose and vote on ideas to improve the Logos program, please visit Logos User Voice.

To report a technical problem, please collect logs (Win, Mac, or iOS), and email them to tech@logos.com.

To Report Typos or missing and incorrect hyperlinks you may have found, simply highlight the text in Logos 4 or 5, right-click, choose “Selection” and click “Report Typo.”

For any other feedback NOT covered above, please email logosfeedback@logos.com or let us know on the forums."

(my bold)

I guess they've been sending that e-mail for a while...

And forgotten to update it...