Updating Logos 6 v6.110.0041

andrew gilbert

verytime I open my My Logos 6 (windows version) it constantly downloads updates ( 571.6mb).

I can't work out what the problem is or how to solve it - even after looking at the forum or Wikki.

Any thoughts?

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Graham Criddle

Hi Andrew - and welcome to the forums

verytime I open my My Logos 6 (windows version) it constantly downloads updates ( 571.6mb).

I can't work out what the problem is or how to solve it - even after looking at the forum or Wikki.

To help us work out what is going on please enable diagnostic logging and post logs in a reply to this thread after starting Logos, allowing the download to take place and then stopping Logos.

Details at https://www.logos.com/support/logos6/windows/report-problem

Graham

andrew gilbert

https://community.logos.com/discussion/comment/820355#Comment_820355

Graham,

is this what you need?

Andy

/* removed large amount of text pasted from log file */

Graham Criddle

https://community.logos.com/discussion/comment/820357#Comment_820357

Hi Andy

is this what you need?

Partially - but its not easy to read the logs pasted into a thread.

There should also be an indexer log file.

Please zip the log files and add them to a reply using the paperclip icon

andrew gilbert

https://community.logos.com/discussion/comment/820382#Comment_820382

8738.Logos Log Files.zip

Graham Criddle

https://community.logos.com/discussion/comment/820401#Comment_820401

The Logos.log file shows it is trying to download a number of resources but also has:

2016-05-09 11:24:59.5006 26 Info DiscoveryUpdateStage Checking resource ID 'RVI:ESVNT' for update 'Resource RVI:ESVNT' to see if version '2015-02-03T19:31:04Z' is available.
2016-05-09 11:24:59.6032 26 Info DiscoveryUpdateStage Marking resource update 'Resource RVI:ESVNT' for later discovery. Resource Version: 2014-09-10T17:21:41Z, Update SourceVersion: 2015-02-03T19:31:04Z
2016-05-09 11:24:59.6803 26 Info UpdatePipelineManager Job finished in DiscoveryUpdateStage queue: 'Resource RVI:ESVNT' (DiscoveryFailed).
2016-05-09 11:24:59.6842 26 Info DiscoveryUpdateStage Checking resource ID 'RVI:ESVOT' for update 'Resource RVI:ESVOT' to see if version '2015-02-03T19:31:04Z' is available.
2016-05-09 11:24:59.6901 26 Info DiscoveryUpdateStage Marking resource update 'Resource RVI:ESVOT' for later discovery. Resource Version: 2014-09-10T17:21:41Z, Update SourceVersion: 2015-02-03T19:31:04Z
2016-05-09 11:24:59.7800 26 Info UpdatePipelineManager Job finished in DiscoveryUpdateStage queue: 'Resource RVI:ESVOT' (DiscoveryFailed).

This is probably related to the problem but we need someone who can read these better than me to comment further - hopefully such a person will be along shortly[:)]

I also noted that the log seemed to stop part way through - did you allow Logos to shutdown before taking the log file?

And was no indexer log created?

andrew gilbert

https://community.logos.com/discussion/comment/820405#Comment_820405

First time I've done this - not sure about either surting down or the indexer log. I dont have access to the pc til Friday now!

Dave Hooton

https://community.logos.com/discussion/comment/820401#Comment_820401

8738.Logos Log Files.zip

Try the following:-

1. Exit Logos then delete the following folders:-

C:\Users\A Gilbert\AppData\Local\Logos5\Data\heuljayz.rwd\UpdateManager
C:\Users\A Gilbert\AppData\Local\Logos5\Data\heuljayz.rwd\ResourceManager\Downloaded

2. Delete the resource files:-

C:\Users\A Gilbert\AppData\Local\Logos5\Data\heuljayz.rwd\ResourceManager\Resources\ESVNT.lbsrvi
C:\Users\A Gilbert\AppData\Local\Logos5\Data\heuljayz.rwd\ResourceManager\Resources\ESVOT.lbsrvi

3. Restart Logos.