Crashes upon crashes

Yesterday I got two crashes when entering basic search parameters ... not totally repeatable. Today I crashed changing the elements showing in the library. I'll start sending the logs even if I can't reproduce the problem.

0652.Verbum Log Files.zip

Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

Comments

  • Graham Criddle
    Graham Criddle MVP Posts: 33,159

    MJ. Smith said:

    Yesterday I got two crashes when entering basic search parameters

    I've just seen something similar - but afraid I didn't get logs.

    Again, not consistently reproducible.

  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 12,084

    Do you not have a VerbumError.log or VerbumCrash.txt?

  • MJ. Smith
    MJ. Smith MVP Posts: 54,810

    No they were not created ... but the program did kill itself and have to be restarted i.e. it wasn't a hang.

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • MJ. Smith
    MJ. Smith MVP Posts: 54,810

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • MJ. Smith
    MJ. Smith MVP Posts: 54,810

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • MJ. Smith
    MJ. Smith MVP Posts: 54,810

    Log Name:      Application
    Source:        Windows Error Reporting
    Date:          5/12/2016 12:31:57 PM
    Event ID:      1001
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      MarthaAsus
    Description:
    Fault bucket 120350991310, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: LogosCEF.exe
    P2: 1.2.1.7
    P3: 55f72ea9
    P4: libcef.dll
    P5: 3.2454.1317.0
    P6: 55de8d5f
    P7: c0000005
    P8: 000000000068490f
    P9:
    P10:

    Attached files:
    C:\Users\mjesp_000\AppData\Local\Temp\WER34D7.tmp.WERInternalMetadata.xml

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_LogosCEF.exe_d6f7fb1f6cbae9e4b9f4a12a3c651935eed16c_8104ece9_26fc3df0

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: d6e1088d-0397-44eb-8831-17bb4ac096ae
    Report Status: 0
    Hashed bucket: aaa418c5e008d0ca596103fca4f6f5ff
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Windows Error Reporting" />
        <EventID Qualifiers="0">1001</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2016-05-12T19:31:57.252748800Z" />
        <EventRecordID>5904</EventRecordID>
        <Channel>Application</Channel>
        <Computer>MarthaAsus</Computer>
        <Security />
      </System>
      <EventData>
        <Data>120350991310</Data>
        <Data>4</Data>
        <Data>APPCRASH</Data>
        <Data>Not available</Data>
        <Data>0</Data>
        <Data>LogosCEF.exe</Data>
        <Data>1.2.1.7</Data>
        <Data>55f72ea9</Data>
        <Data>libcef.dll</Data>
        <Data>3.2454.1317.0</Data>
        <Data>55de8d5f</Data>
        <Data>c0000005</Data>
        <Data>000000000068490f</Data>
        <Data>
        </Data>
        <Data>
        </Data>
        <Data>
    C:\Users\mjesp_000\AppData\Local\Temp\WER34D7.tmp.WERInternalMetadata.xml</Data>
        <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_LogosCEF.exe_d6f7fb1f6cbae9e4b9f4a12a3c651935eed16c_8104ece9_26fc3df0</Data>
        <Data>
        </Data>
        <Data>0</Data>
        <Data>d6e1088d-0397-44eb-8831-17bb4ac096ae</Data>
        <Data>0</Data>
        <Data>aaa418c5e008d0ca596103fca4f6f5ff</Data>
      </EventData>
    </Event>

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 12,084

    Please find the crash record for Verbum.exe (not LogosCEF.exe), choose "Save Events As" from the Actions menu (https://technet.microsoft.com/en-us/library/cc749339.aspx) then upload that here.