Hello!
Can someone walk me through the process of tracking my activity so that I can send the logs to support? Thanks!
I haven't reached out to them yet, but want to have something prepared for them in advance.
The links in my signature line provide clear instructions, but feel free to ask if you have more questions. The quickest way to get help would probably be to upload the logs in this thread.
Excellent!
I had the error logging enabled so I found 2 error logs in my docs from 5/17 and 5/19 (see attached).
8664.LogosError.zip
5050.LogosError-2.zip
I am not 100% sure what I was doing both times, but the latest event happened when I clicked on a different tab (moving from a note file to my highlight palettes).
Let me know if I can do anything else.
rs
Those aren't the logos.log files. Did you enable logging per the instructions? I did see something about layouts in your error log. Have you tried loading to a blank layout and creating a new one?
Did you enable logging per the instructions?
I hadn't yet. I just saw these error files in my documents (per the instructions)...thought they would be useful. I haven't had a "not responding" situation again (yet), but do have the logging as suggested running now.
Before I saw your message I had another crash and corresponding error log (if it helps at all).
5140.LogosError-3.zip
As soon as I have another crash well logging according to the instructions, I'll put it up on here, too.
I did see something about layouts in your error log. Have you tried loading to a blank layout and creating a new one?
I have not tried this yet, but will do so, too.
Thanks for all your help.
Ok.
I was finally able to get the log. There were a few times I started Logos up w/o logging going, but I did remember this time (see below).
7450.Logos.zip
Thanks for looking and for helping a brother out.
in HIM
Here's another log.
Not sure if there's anything you can point me to with these.
Thanks again!
6574.Logos Log 2.zip
Here's a dmp file too (unfortunately I couldn't upload via the attachment tool here, so I uploaded it to my OneDrive). Not sure if it'll help in narrowing down the issue(s), but figure to put it up here.
https://onedrive.live.com/redir?resid=974F9EEC743FFC70!92273&authkey=!AJKeJFTTc6nGKg8&ithint=file,zip
Here's an error log associated w/the issue, too (again, not sure if it'll help, but maybe):
0211.LogosError-8.zip
Thanks!
Here's another log. Not sure if there's anything you can point me to with these.
A common error is due to syncing i.e. "SyncManager Not syncing client due to previous fatal error: CustomDictionaries"
Not sure this explains anything, so it is best to contact Tech Support. Reference this thread for background.
You're getting a very large number of internet connectivity errors. Normally Logos can cope with a loss of connectivity, but if your connection is coming and going, I'm sure that won't be helpful.
You should try to (a) start Logos offline and see if that helps; (b) work out what's causing the problem with the internet and fix it.
To do (a), hold the CTRL key whilst before opening Logos, and keep it held down until you get an offline prompt.
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