Reinstalling Logos 6: lots of errors
I want to reinstall Logos 6 (Mac Stable), but when I see the logs I get a lot of errors.
I have no firewall (except the one on Mac (El Capitan 10.11.5).
I suspect these errors are also the cause of some errors I encountered before I decided to reinstall 
Any help / info is appreciated.
Hans
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2016-06-04 15:18:42.9351 | ERROR | 60 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_53.10.113/2004-06-09T15_28_54Z/5SFPSG.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:42.9351 | ERROR | 91 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_42.110.24/2002-05-14T00_01_53Z/abr.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:42.9351 | ERROR | 28 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_53.10.117/2004-06-09T15_31_29Z/5SMDSG.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:42.9351 | ERROR | 66 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_29.50.1002/2006-03-23T20_06_15Z/as_btrom.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:42.9351 | ERROR | 32 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_53.10.2/2002-08-08T19_04_44Z/KINGPOWR.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:42.9351 | ERROR | 34 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_29.67.1001/2006-03-23T20_06_34Z/AS_CA1JN.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:42.9351 | ERROR | 68 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_29.57.1001/2006-03-23T20_06_41Z/AS_CA1TH.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.0283 | ERROR | 86 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_53.10.118/2004-06-09T16_21_29Z/5SSYFLG.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.0283 | ERROR | 71 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_12.40.46/2004-06-19T00_11_03Z/ERT005.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.2364 | ERROR | 99 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_53.10.110/2004-06-09T15_27_03Z/5SCGLG.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.2364 | ERROR | 78 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_12womenwkbk/2008-02-04T18_41_21Z/12WOMENWKBK.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.2364 | ERROR | 81 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_40.170.109/2004-06-09T16_04_15Z/KEYSDYNLIVE.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.3392 | ERROR | 40 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_29.65.1001/2006-03-23T20_06_38Z/AS_CA1PE.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.3392 | ERROR | 108 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_42.20.13/2007-10-12T19_01_38Z/ANSWERTQ.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.3409 | ERROR | 26 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_12.30.2416/2004-08-05T20_03_09Z/SC_BSBR1106.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.3409 | ERROR | 95 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_ansobj3/2008-02-23T00_31_56Z/ANSOBJ3.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.3409 | ERROR | 30 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_53.10.128/2004-06-09T15_31_54Z/10BSCHALIFE.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.3409 | ERROR | 107 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_42.20.31/2006-03-30T19_41_44Z/ANSISLAM.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.3409 | ERROR | 89 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_40.170.104/2004-06-09T15_26_10Z/3DWYSEE.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.3409 | ERROR | 44 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_53.10.115/2004-06-09T15_30_15Z/5SKGWSG.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.3409 | ERROR | 85 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_53.10.131/2004-06-09T16_26_33Z/10BSCHBIBLE.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.4448 | ERROR | 31 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_53.10.132/2004-06-09T16_27_35Z/10BSCHOBED.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.4449 | ERROR | 6 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_45.100.1/2004-06-18T23_24_36Z/ACEPORC.lbxlls.lbsevp: The request timed out
MacOS Sierra / Logos 7 Collector's Edition & All Base Packages / Logos Now
Comments
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What stage in the reinstall are you at? Have you successfully downloaded the engine (see link in my signature line below)?
Why did you decide to reinstall Logos? Do you mean "reinstall the engine" or "reinstall everything"? If the later, did you go in and manually delete everything? (Simply deleting the engine from the applications folder doesn't do much).
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Hello,
I deleted all in the Logos4 directory. But made a copy of the Resources folder.
I follow the instructions from https://wiki.logos.com/Quick_Installation_onto_Multiple_Macs
I have started the stable version and am waiting for the download to start (no 4 in the instructions).
When I look at logos.log, I encounter the errors. Perhaps the logos servers are down.
I have checked the firewall settings for Mac and have turned the firewall off.
Hans
MacOS Sierra / Logos 7 Collector's Edition & All Base Packages / Logos Now
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I tried to contact http://resources.logoscdn.com in my browser and get this error:
AccessDeniedAccess DeniedC9F91134E3AFF944agXkcT2GSbJY8QOu1CZxh479S0dGFJdinQV+fWVSzti4ROhM4c9vWeRhSU0P7RTnvT5K02sKIyw=MacOS Sierra / Logos 7 Collector's Edition & All Base Packages / Logos Now
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So do I... I don't think that is an issue.Hans K said:I tried to contact http://resources.logoscdn.com in my browser and get this error:
AccessDeniedAccess DeniedC9F91134E3AFF944agXkcT2GSbJY8QOu1CZxh479S0dGFJdinQV+fWVSzti4ROhM4c9vWeRhSU0P7RTnvT5K02sKIyw=macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Try restarting your computer.Hans K said:I have started the stable version and am waiting for the download to start (no 4 in the instructions).
EDIT: thinking about it a bit more... Did you just try skipping #4 and moving on to #5?macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Restarting the Mac changes nothing.
No I cannot be in #5 as I do not have the option yet to stop the download process.
Hans
MacOS Sierra / Logos 7 Collector's Edition & All Base Packages / Logos Now
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I have checked this page and deleted all folders and files relating to Logos:
https://wiki.logos.com/Logos_6_Tips_and_Troubleshooting
This changed nothing. It seems I cannot connect to the logos server mentioned before.
MacOS Sierra / Logos 7 Collector's Edition & All Base Packages / Logos Now
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Hans K said:
No I cannot be in #5 as I do not have the option yet to stop the download process.
...yes, but #4 is "stop the download." #5 moves past that. Does the app not open at all? Can you not open Logos|Preferences?
Is it possible your ISP is blocking it?
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
The app is running and checking for files. But I cannot open preferences.
I download a new app and tried that too
No, my ISP is blocking nothing, other programs are working fine.
I see this error:
Error: SendFailure (Cannot access a disposed object.
Object name: 'System.Net.Sockets.NetworkStream'.)Does this relate to a Mono error or an error in the SQL database?
Perhaps someone from Logos can help me. I hope they are checking this thread.
Hans
MacOS Sierra / Logos 7 Collector's Edition & All Base Packages / Logos Now
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https://msdn.microsoft.com/en-us/library/system.net.sockets.networkstream%28v=vs.110%29.aspx
Its a .NET module failure i.e. Microsoft not Logos. I'd search the forums for information on repairing/updating your .NET
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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MJ. Smith said:
I'd search the forums for information on repairing/updating your .NET
Unless he is using Bootcamp to run windows, that doesn't apply.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Hans K said:
Perhaps someone from Logos can help me. I hope they are checking this thread.
The forums are not a primary means of support for Logos. It is best to call. Other users can advise you about using Skype.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Hans,
I am also experiencing this issue and have forwarded logs to support.
Bryant
2016-06-06 14:47:58.8199 | ERROR | 185 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_tntc69gaus/2010-12-09T18_30_55Z/TNTC69GAUS.logos4.lbsevp: The request timed out
2016-06-06 14:47:58.8204 | ERROR | 96 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_undrstdan/2010-09-03T19_58_34Z/UNDRSTDAN.logos4.lbsevp: The request timed out
2016-06-06 14:47:58.8204 | ERROR | 123 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_bordboundb/2009-10-28T17_04_38Z/BORDBOUNDB.logos4.lbsevp: The request timed out
2016-06-06 14:47:58.8204 | ERROR | 117 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_totc04nuus/2010-12-09T18_41_56Z/TOTC04NUUS.logos4.lbsevp: The request timed out
2016-06-06 14:47:58.8199 | ERROR | 147 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_totc01geus/2010-12-09T18_39_32Z/TOTC01GEUS.logos4.lbsevp: The request timed out0 -
Hello Bryant,
Thank you for posting this.
Tech has contacted me and I am currently checking with another network / ISP. Same errors [:(]
I have forwarded you post / this thread to Tech.
Are you on a Mac?
Hans
MacOS Sierra / Logos 7 Collector's Edition & All Base Packages / Logos Now
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Hi Hans,
Yes I'm on an older MacBook Pro and just began experiencing this after doing the OSX 10.11.5 update over the weekend. I tried all the things you listed here, but no sucess. I have a Windows laptop that I use as backup and it is not having any problems (as on the Mac).
I know most people can't do that due to cost, but I have found it invaluable during the last couple years for this very kind of event.
Bryant
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Bryant,
I have gotten a mail from Tech informing me that "the case" has been sent to Development [:)]
Perhaps next week we are sitting at Bob's Table [:)]
Hope this case will be solved, but I must say I like some adventures.
I am also preparing my new Windhoos computer to access the Library.
Hans
MacOS Sierra / Logos 7 Collector's Edition & All Base Packages / Logos Now
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Thank you Hans!
I have not received any details from tech support yet, but will let you know if any variation is evidenced.
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Bryant,
The newest app https://www.logos.com/install seems to work for me. I got an e-mail from Tech about this.
After the same errors, the install works fine until now. The program is now scanning my backed up resources.
Hopefully everything will be OK when I wake up. I go to bed now [:D]
Hans
MacOS Sierra / Logos 7 Collector's Edition & All Base Packages / Logos Now
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Logos6 Latest stable version Mac works fine now. No errors.
Will have to look at the logs for a few days if an update gives no errors.
Hans
MacOS Sierra / Logos 7 Collector's Edition & All Base Packages / Logos Now
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Thanks Hans!
I'll give it a try and post results.
Bryant
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Bryant Poythress said:
Thanks Hans!
I'll give it a try and post results.
Bryant
Did not hear from you. how is your installation working?
I am having problems again, the same as I had before reinstalling [:@]
The problems can be 'invoked' (in my case) by starting up with a layout or a book open.
Perhaps also when there are updates. I have contacted tech and sent in some logs.
It seems to me that more Mac users can have these same problems.
Hans
MacOS Sierra / Logos 7 Collector's Edition & All Base Packages / Logos Now
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