after update - Logos crashes after signing in
Hi,
last night before going to be I opened Logos for it to download all the available updates over night. When I got up this morning I saw a message that Logos has crashed and that Windows closed the program.
I then tried to restart it again, but it keeps crashing, no matter what I try. I tried to start it offline, I tried to press and hold the CTRL key while I start Logos,... but no matter what, it always gets passed the sign in, then "preparing your library", but then at the point when it wants to synchronize my documents as Logos starts up the program crashes.
I'm using Logos daily for Bible translation. So I would greatly appreciate any help that you could give me to get it working again.
Thanks so much!4810.Logos.log
Comments
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Welcome! Sorry you are having troubles. [:s]
Unfortunately, your log file doesn't show a crash. See the "PC Logs" link in my signature line. Make sure you have logging enabled, start Logos and allow it to crash, and grab the logs BEFORE trying to restart again.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Hi,
sorry, that my first log file didn't show any crash. I just double checked to make sure that Logos logging has been enabled. Then I started Logos again to the point where it crashed.
Here is the log file of it. I hope you'll find something helpful in it. Thanks for your help!
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I just realized that I didn't send all of the files in the "Logos Log Files" folder. Sorry about that
Here is the full package:
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Hi Ralf
There's still no indication of a crash in the log.
Please check for relevant Windows events in the Event Viewer as per https://community.logos.com/forums/t/124126.aspx
Graham
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Hi Graham,
thanks for your response!
I followed the instruction from that link you sent. Here is what I found in the event fewer. Hopefully this can tell you what's going on. Thanks again for all your help!
Application: Logos.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at Libronix.DigitalLibrary.Resources.Logos.NativeMethods.TitleLoader_LoadTitle(Libronix.DigitalLibrary.Resources.Logos.SafeTitleLoaderHandle, System.String, IntPtr, System.String, Libronix.DigitalLibrary.Resources.Logos.TitleLoadHint)
at Libronix.DigitalLibrary.Resources.Logos.LogosResourceCore.Create(Libronix.DigitalLibrary.Resources.Logos.LogosResourceDriver, Libronix.DigitalLibrary.LicenseManager, System.String, System.String, System.String, Libronix.Utility.Threading.IWorkState)
at Libronix.DigitalLibrary.Resources.Logos.LogosResourceDriver.CreateResourceCore(System.String, System.String, System.String, Libronix.Utility.Threading.IWorkState)
at Libronix.DigitalLibrary.Resources.Logos.LogosResourceDriver.DiscoverResource(System.String, Libronix.Utility.Threading.IWorkState, Libronix.DigitalLibrary.Resource ByRef)
at Libronix.DigitalLibrary.Resources.Core.LocalFileResourceDiscoverer+<DiscoverResourcesCore>d__1.MoveNext()
at Libronix.DigitalLibrary.ResourceManager.DiscoverResources(Libronix.DigitalLibrary.ResourceDriver, System.Collections.Generic.HashSet`1<Libronix.DigitalLibrary.DiscoveredResourceInfo>, System.Collections.Generic.IReadOnlyCollection`1<Libronix.DigitalLibrary.ResourceFileInfo>, System.Collections.Generic.HashSet`1<System.String>, Libronix.Utility.Threading.IPausableWorkState)
at Libronix.DigitalLibrary.ResourceManager.DiscoverResources(Libronix.Utility.Threading.IPausableWorkState, System.Collections.Generic.Dictionary`2<Int64,System.Collections.Generic.HashSet`1<Libronix.DigitalLibrary.DiscoveredResourceInfo>>, System.Collections.Generic.HashSet`1<System.String>, System.Collections.Generic.IEnumerable`1<ResourceDriverInfo>)
at Libronix.DigitalLibrary.ResourceManager.DiscoverResourcesThread(Libronix.Utility.Threading.IPausableWorkState, DiscoveryData)
at Libronix.Utility.Threading.WorkStateThreadOwner`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].ThreadProc(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart(System.Object)0 -
That is from:-
Log Name: Application
Source: .NET RuntimePlease look for:-
Log Name: Application
Source: Application Errorlogged at the same time. It should show a line with Faulting application name: Logos.exe. Paste the details.
Dave
===Windows 11 & Android 13
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Thanks Dave!
The details from application/application error:
Logos.exe 6.11.0.41 5728fbde VCRUNTIME140.dll 14.0.23506.0 563c45c0 c0000005 000000000000c901 1910 01d1c1da88e472ea C:\Users\Ralf\AppData\Local\Logos\System\Logos.exe C:\Users\Ralf\AppData\Local\Logos\System\VCRUNTIME140.dll ad43f5d1-f6e7-4a67-891f-f6e687f2bbe9 ----------------------------------------------------
In "General" it says
Faulting application name: Logos.exe, version: 6.11.0.41, time stamp: 0x5728fbde
Faulting module name: VCRUNTIME140.dll, version: 14.0.23506.0, time stamp: 0x563c45c0
Exception code: 0xc0000005
Fault offset: 0x000000000000c901
Faulting process id: 0x1910
Faulting application start time: 0x01d1c1da88e472ea
Faulting application path: C:\Users\Ralf\AppData\Local\Logos\System\Logos.exe
Faulting module path: C:\Users\Ralf\AppData\Local\Logos\System\VCRUNTIME140.dll
Report Id: ad43f5d1-f6e7-4a67-891f-f6e687f2bbe9
Faulting package full name:
Faulting package-relative application ID:THANKS for your help!
+ System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2016-06-08T23:08:25.153445700Z EventRecordID 18407 Channel Application Computer Ralf-PC Security - EventData Logos.exe 6.11.0.41 5728fbde VCRUNTIME140.dll 14.0.23506.0 563c45c0 c0000005 000000000000c901 1910 01d1c1da88e472ea C:\Users\Ralf\AppData\Local\Logos\System\Logos.exe C:\Users\Ralf\AppData\Local\Logos\System\VCRUNTIME140.dll ad43f5d1-f6e7-4a67-891f-f6e687f2bbe9 0 -
I went to the C:\Users\Ralf\AppData\Local\Logos\System folder and deleted the trouble making VCRUNTIME140.dll file, then went to programs in control panel and clicked 'repair' on the Logos icon. Unfortunately that didn't make a difference.
Please send me any ideas you might have. I'm stuck here without Logos since it is THE software I'm using for Bible translation. I'm wasting a lot of time here because it is not working.
Do you think reinstalling the core engine might solve the problem?
Thanks!
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Ralf Schlegel said:
Do you think reinstalling the core engine might solve the problem?
Thanks!
I would try it if I were in your situation.
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