Logos 4 crashes on startup or when selecting a layout

I am running Logos 4 in Windows XP running under VMWare Fusion 3.0.2 on a MacBook Pro Mac OSX 10.6.2

The Windows side is configured with a 40G drive, 2 processor cores, 1.5G Ram.

I am also running Logos for Mac on the Mac side, currently at Alpha 14.

Logos 4 for Windows was running fine until the Mac Alpha 14 update. No problems at all before that!

Since that update I've not been able to get Logos 4 Windows to run. It crashed on startup after: (1) signing in, (2) showing a blank workspace, (3) resizing the workspace—smaller, then maximized again. A few seconds after that I got a dialog box saying "Logos Bible Software 4 has encountered a problem and needs to close. We are sorry for the inconvenience." with the obligatory send info to Microsoft message.

Using the control key I was able to start Logos with a blank layout, and was able to open books without crashing the program. Since closing the program with books open in the layout I can open the program normally, however, I cannot load any layouts. Doing so crashes the program.

Interestingly—and just as a point of reference—some, not all, of the layouts will crash Mac A14 as well.

So, it seemsl like a problem with layouts, maybe related to the Mac version, but I'm not sure what to do to fix it.

Help!

Thanks!

Both the Windows and Mac crash logs are attached for your reading pleasure!

6840.Logos4.zip

5140.Mac A14 log Archive.zip

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Comments

Seth Hewitt

Update!8510.Logos4.zip

After being able to open the program a few times and trying to reconstruct all of my layouts, I am now no longer able to open it, even using the control key and selecting open a blank layout. I had deleted all the old layouts, and the shortcuts to them, so I have only one layout, the one I'd been trying to reconstruct. Log file is attached.

Thanks for any help any of you can offer!

Seth Hewitt

https://community.logos.com/discussion/comment/98932#Comment_98932

Here is a current log file. The program will not load beyond the signing in dialog even with blank layout checked. Nor will it load if I try to load it working offline.7801.Logos4.zip

Dave Hooton

https://community.logos.com/discussion/comment/98998#Comment_98998

Seth

You need to rebuild your resource index. Sorry it's going to take a while, but it is the only fix for this error. The best way is to delete the folder

C:\Documents and Settings\Administrator\Local Settings\Application Data\Logos4\Data\mehufhs5.fwh\LibraryIndex\. You will also need to View hidden files and folders (Folder Options in Windows Explorer).

Seth Hewitt

https://community.logos.com/discussion/comment/99547#Comment_99547

Thanks for your help Dave. I'll do it over the weekend.