“Logos Bible Software has stopped working” Windows 10

Dean F Pearce
Dean F Pearce Member Posts: 2 ✭✭
edited November 2024 in English Forum

HP ENVY TS 17 Notebook PC, 16GB memory i7processor Windows 10 fully updated

Logos 6 fails to load.  Has previously worked without issue, but now crashes before reaching homepage every time.  Using the ctrl key/icon selection can load off-line to the Bible text etc. page, and all works.  If I try to access "Homepage" program crashes every time.  If I log-in using the ctrl/icon  key sequence program loads to Bible text - but crashes every time I try to access "Homepage". 7041.Logos Log Files.zip

Comments

  • Graham Criddle
    Graham Criddle MVP Posts: 33,161

    Hi Dean - and welcome to the forums

    Sorry to hear you are having problems.

    Your log file shows "Locale folder is missing: C:\Users\Dean\AppData\Local\Logos\System\CefLocales"

    Does it help if you try repairing the Logos installation from the Windows Control Panel?

    Graham

  • Dean F Pearce
    Dean F Pearce Member Posts: 2 ✭✭
    https://community.logos.com/discussion/comment/829631#Comment_829631

    Thanks Graham - I also found a Logos 5 folder in the AppData/Local folder and discovered Logos 5 prerequisites were also installed.  Uninstalling these did not fix the problem, but running "repair" as you suggested did the job.  However the Logos 5 folder remains in AppData/Local, with a subfolder "Installers".  Is it safe to delete this folder, or does it have a role to play in Logos6?

    Thanks again for your help - at least all is working again.

    Dean

  • Graham Criddle
    Graham Criddle MVP Posts: 33,161
    https://community.logos.com/discussion/comment/829642#Comment_829642

    Hi Dean

    Glad it is working again.

    And, depending on how Logos was installed, it may well be under a Logos5 folder structure so I would leave the folders there unless you are short of space. If you are short of space we would need to look at it more closely.

    Graham

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