Today, I'm suddenly having an "error occurred during synchronization" with Logos 6. Anyone else having this trouble? I've already looked at https://www.logos.com/support/logos5/sync-error but none of these are my issue or an not applicable (I'm on a Mac).
Hi Joel
Where exactly are you getting this error reported?
Please enable diagnostic logging and post logs after you have seen this happening - details at https://www.logos.com/support/logos6/mac/report-problem
Graham
Top-right corner where the sync "wheel" displays. Is that what you mean? I get the exclamation point inside the circle icon up there for the past two hours.
I've attached the logs.
Thanks!
5141.LogosLogs.joeldorman.20160702-083941.zip
Top-right corner where the sync "wheel" displays. Is that what you mean?
Yes - thanks for that.
The log has a number of entries of the form below:
2016-07-02 08:39:04.1413 | ERROR | 18 | ApplicationUtility | Exception while syncing client: NotesDocumentSyncItem ~SyncClientException: Failed to submit notes items. 2016-07-02 08:39:04.1587 | INFO | 18 | SyncManager | ExceptionHandled: Logos.Sync.Client.SyncClientException: Failed to submit notes items. ---> Libronix.Utility.Net.WebServiceException: Status code not handled. Request: POST https://notesapi.logos.com/v3/items (status ServiceUnavailable, content type 'text/html') at Libronix.Utility.Json.Web.AutoWebServiceRequest`1[TResponse].HandleResponseCore (Libronix.Utility.Net.WebServiceResponseHandlerInfo`1 info) [0x0032c] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/Utility/src/Libronix.Utility.Json/Web/AutoWebServiceRequest.cs:128 at Libronix.Utility.Net.WebServiceRequestBase`1[TResponse].DoGetResponse (System.Net.HttpWebRequest webRequest, System.Func`2 getWebResponse, IWorkState workState) [0x00021] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/Utility/src/Libronix.Utility/Net/WebServiceRequestBase.cs:708 at Libronix.Utility.Net.WebServiceRequestBase`1[TResponse].GetResponse (IWorkState workState) [0x000b2] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/Utility/src/Libronix.Utility/Net/WebServiceRequestBase.cs:206 content: <html><body><h1>503 Service Unavailable</h1>No server is available to handle this request.</body></html>
--- End of inner exception stack trace --- at Libronix.DigitalLibrary.Documents.Notes.NotesManager+OurSyncClientRepository.UploadNotesItemsRevisions (System.String documentId, IWorkState state) [0x001b9] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/Libronix.DigitalLibrary.Documents/Notes/NotesManager.cs:4448 at Libronix.DigitalLibrary.Documents.Notes.NotesManager+OurSyncClientRepository+<PostGatherModifiedItems>c__AnonStorey2.<>m__0 (Logos.Documents.Contracts.NotesDocs.V3.NotesDocumentSyncItem x) [0x00000] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/Libronix.DigitalLibrary.Documents/Notes/NotesManager.cs:4202 at System.Linq.Enumerable+WhereEnumerableIterator`1[TSource].MoveNext () [0x00048] in /Users/ccservice/External/mono-source/external/referencesource/System.Core/System/Linq/Enumerable.cs:149 at System.Collections.Generic.List`1[T]..ctor (IEnumerable`1 collection) [0x0008b] in /Users/ccservice/External/mono-source/external/referencesource/mscorlib/system/collections/generic/list.cs:105 at System.Linq.Enumerable.ToList[TSource] (IEnumerable`1 source) [0x00011] in /Users/ccservice/External/mono-source/external/referencesource/System.Core/System/Linq/Enumerable.cs:835 at Libronix.Utility.EnumerableUtility.ToReadOnlyCollection[T] (IEnumerable`1 seq) [0x00000] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/Utility/src/Libronix.Utility/EnumerableUtility.cs:1078 at Libronix.DigitalLibrary.Documents.Notes.NotesManager+OurSyncClientRepository.PostGatherModifiedItems (SyncOptions options, System.Collections.ObjectModel.ReadOnlyCollection`1 items, IWorkState state) [0x00014] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/Libronix.DigitalLibrary.Documents/Notes/NotesManager.cs:4200 at Logos.Sync.Client.Database.DatabaseSyncClientRepository`1[TSyncItem].GatherModifiedItemsCore (SyncOptions options, IWorkState state) [0x00225] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/Sync/src/Logos.Sync/Client/Database/DatabaseSyncClientRepository.cs:410 at Logos.Sync.Client.SyncClientRepository`1[TSyncItem].GatherModifiedItems (SyncOptions options, IWorkState state) [0x00000] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/Sync/src/Logos.Sync/Client/SyncClientRepository.cs:41 at Logos.Sync.Client.SyncClient.Sync (SyncPurpose purpose, SyncRestrictions restrictions, IWorkState state) [0x001c0] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/Sync/src/Logos.Sync/Client/SyncClient.cs:179 at Logos.Sync.Client.SyncV2Client.Sync (SyncPurpose purpose, SyncRestrictions restrictions, IWorkState workState) [0x00000] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/Sync/src/Logos.Sync/Client/SyncV2Client.cs:89 at Logos.Sync.Client.SyncManager.SyncManagerThread () [0x0031f] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/Sync/src/Logos.Sync/Client/SyncManager.cs:474
Hopefully someone (probably from Faithlife) will be able to comment further on what is happening
I was having similar problem, probably about the same time as you.
In any event, I am up and running again. You should be as well by now.
I'm back up and running as well. Whew!
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