CRASH: when clicking on "Documents" menu. WIN 6.13 RC 1 (6.13.0.0020)
A week ago I moved to a new computer with Windows 10 (HP ENVY x360 Convertible Notebook PC; Windows 10 Home (64bit); I7-6500U@2.50GHz; 12GB of memory).
I installed the Logos engine, logged in and waited for the syc and indexing to finish. It worked fine (except a minor problem reported on my next post).
Today I changed the update channel to Beta, and received the updated version 6.13 RC 1 (6.13.0.0020).
Now it crashes when I click on the "Documents" menu.
I launched Logos with the CTRL key pressed and proceeded in off-line mode and still have the same problem. Log files in attached zip file.
Comments
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I think this problem can be caused by having a full "Temp" folder.
Please try to delete as many files as you can from "C:\Users\timhe\AppData\Local\Temp", and/or use Windows' "Disk Cleanup" utility to delete "Temporary files" (note that these aren't checked by default in the tool).
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Hi Bradley,
That worked, however right after cleaning out the TEMP folder I had the same problem until I did the following:
- Shutdown the computer
- Rebooted
- Launched Logos in off-line mode
- It worked fine
- Closed Logos
- Launched Logos in on-line mode
- It still worked fine
Thank you.
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