Could There Be a Possible Problem With L2 Licenses?

I got a call yesterday from Logos in response to my not getting the Calvin Commentaries with the Calvin 500 upgrade. I was told that they could not find a record of me owning the Ages Commentaries and they were still "working on it." Then last evening I started thinking about all the people reporting problems with the old R.C. Sproul Library (which is L2) and the on going reports of people claiming missing resources in L4. And started wondering if there could be a connection here.

When I got to work this morning I ran an L3 Account Summery report and in the Logos 2 portion it clearly shows that I have the Calvin Commentaries. The fact that Logos can't see this from their end is very troubling. These licenses ARE OUR LIBRARY. Without them our digital books just disappear. Under L2 and L3 users could make their own backups, but now we are totally dependent on Logos to back these licenses up and to do so correctly.

I think it behooves us all to report any problems we are having with missing L2 resources in L4 so that if there is some problem on Logos' end on the way they are handling our licenses we can get this problem straightened out now. I also think this is another reason to keep L3 on our computers, because only L3 allows us to make personal backup files and restorations of our library that are not dependent on the "cloud." To be totally dependent on the "cloud" is just asking for trouble.

Please do not jump to the conclusion that I am suggesting any wrong doing on Logos' part. But this "cloud" thing is relatively new and I think it is premature to throw away all our old Logos 2 and 3 disks and remove L3 from our computers as some of you are doing. There very well may be a problem here and the only proof that you owned a L2 or L3 resource may now be in a landfill somewhere! Crying Until all the bugs are worked out of "cloud" computing, we would be all wise to BACK UP and BACK UP again.

Find more posts tagged with

Comments

Rich DeRuiter

I got a call yesterday from Logos in response to my not getting the Calvin Commentaries with the Calvin 500 upgrade. I was told that they could not find a record of me owning the Ages Commentaries and they were still "working on it." Then last evening I started thinking about all the people reporting problems with the old R.C. Sproul Library (which is L2) and the on going reports of people claiming missing resources in L4. And started wondering if there could be a connection here.

When I got to work this morning I ran an L3 Account Summery report and in the Logos 2 portion it clearly shows that I have the Calvin Commentaries. The fact that Logos can't see this from their end is very troubling. These licenses ARE OUR LIBRARY. Without them our digital books just disappear. Under L2 and L3 users could make their own backups, but now we are totally dependent on Logos to back these licenses up and to do so correctly.

I think it behooves us all to report any problems we are having with missing L2 resources in L4 so that if there is some problem on Logos' end on the way they are handling our licenses we can get this problem straightened out now. I also think this is another reason to keep L3 on our computers, because only L3 allows us to make personal backup files and restorations of our library that are not dependent on the "cloud." To be totally dependent on the "cloud" is just asking for trouble.

Please do not jump to the conclusion that I am suggesting any wrong doing on Logos' part. But this "cloud" thing is relatively new and I think it is premature to throw away all our old Logos 2 and 3 disks and remove L3 from our computers as some of you are doing. There very well may be a problem here and the only proof that you owned a L2 or L3 resource may now be in a landfill somewhere! Until all the bugs are worked out of "cloud" computing, we would be all wise to BACK UP and BACK UP again.

There could be something here, Keith, but if L4 didn't know we had the Calvin Series, we wouldn't be able to open it in L4. So it's seeing something.

I don't know if there are things in my L2 list that have or haven't been updated since L4, but I don't see anything there that's missing.

On the other hand, for upgrade purposes L4 may be looking for the license file in the wrong place. So, this could be an important clue to the trouble shooters in Bellingham.

Good catch.

(BTW, I'm still waiting for my Calvin's Commentaries upgrade too -- and I've sent an email to tech support about it.)

Mark Smith

https://community.logos.com/discussion/comment/99299#Comment_99299

I, too, get nervous about not being able to easily backup my own license file locally. (I know how to do it but it isn't one click like in Logos 3.)

I think recall that some people had some issues with L4 licenses early on because they had more than one user account with Logos. It wasn't a problem in L2 or L3 because licenses were stored locally. Could that be what you, Keith, and some others are experiencing?

Steve

https://community.logos.com/discussion/comment/99303#Comment_99303

I'm not sure if this helps to figure out what the problem is, but because I am running Windows 7-64, I have two installations of L3: one in Windows 7 and one in Virtual PC running XP, so I could access old L2 resources.

I just ran an "Account Summary" in both and they do not match up completely. They are nearly identical, but for some reason there are some differences and there are a couple of resources not listed under LLS 2.0 unlocks in my Windows 7 installation that are listed in my XP installation. Any ideas?

Mark Smith

https://community.logos.com/discussion/comment/99349#Comment_99349

Any ideas?

Keith may post it here but he got some additional info from Logos reported here:

http://community.logos.com/forums/t/12779.aspx

Scroll down to Keith's entry.

Mark

The fact that Logos can't see this from their end is very troubling. These licenses ARE OUR LIBRARY. Without them our digital books just disappear. Under L2 and L3 users could make their own backups, but now we are totally dependent on Logos to back these licenses up and to do so correctly.

I do not like trusting what I buy to a company, server, cloud, online backup etc. I like keeping my own records, especially if we are supposed to be able to enjoy the library off line or in a country or place where we cannot easily access the internet and we want to just enjoy the library on our own computer or switch computers without using the internet etc.

I like the idea of of putting resources on a separate external hard drive. Too many things can and do go wrong when a company is in control of a huge amount of clients. It is not necessarily intentional, but the bigger the company, the more issues arise.

Keith Larson

https://community.logos.com/discussion/comment/99351#Comment_99351

Any ideas?

Keith may post it here but he got some additional info from Logos reported here:

http://community.logos.com/forums/t/12779.aspx

Scroll down to Keith's entry.

I was rushing off to lunch. Here is what I found out: I got a second email today from Logos sales rep and "recognized" Logos 2 resources are not considered "registered" resources by Logos. I am calling CS now to find out what the deal is.

Keith Larson

https://community.logos.com/discussion/comment/99366#Comment_99366

After almost one hour with 2nd level tech support the issue has been solved. However, this is something only CS can correct, nothing we can do from our end, so you are going to have to call. The individual I was working with is going to communicate the solution to the rest of the team so you might want to wait just a bit before you call.

Rich DeRuiter

Report:

My updated Calvin's Commentaries all showed up this morning (including the volume on Daniel). Thanks Logos!

I was hoping that this could be done without a phone call to tech support, since Keith had already called and gotten the problem solved. That meant that there was a known solution, which was applied to my account today. I'm assuming that the same solution was applied to others with a similar problem.

Keith Larson

https://community.logos.com/discussion/comment/99718#Comment_99718

Very good news Richard!