Lost files (Notes) in Logos 6 Documents|Notes

Evening all

(I've tried to search on the forums under "notes", "documents" etc but get an error message saying "Sorry, there was a problem with your last request! Either the site is offline or an unhandled error occurred. We apologize and have logged the error. Please try your request again ......"... needless to say the "try again" does not work either)

Some 5 weeks or so ago I started using the Document | Notes feature to create exegetical notes for my sermon preparation. My notes are set out as Book Name, Chapter#, pericope (or verses x-y), eg:

Jas 1: 16-18,
Jas 1:19-21 etc

within each of those I would have separate sections for the different verses, eg for Jas 1:16-18 I would have verse 16, verse 17, verse 18

This has worked quite well so far, however tonight I ran into a major issue while doing some exegetical work.

Last week I created notes for this particular James text (1:16-18). Earlier tonight I started working on the next portion, 19-21, and the 16-18 verses were still there in their separate little boxes. I had just finished the whole section, when my notes disappeared before my eyes... (yes, having been in the IT support business for many years I know the user comment "it just disappeared, I really did not press any button or anything"... for which I now have much more sympathy!)

For some reason I thought I'd check the previous weeks' work, and to my surprise and dismay, some of their sections are missing too:

Last week's work, verses 16-18, now only has verse 16 - verse 17 & 18 missing
Today's work on verses 19-21 - only verse 20 remains
Twee weeks ago's work (13-15) - all verses there
Three weeks ago's work (9-12) - only verses 11-12 remain

There seems to be no rhyme or reason as to which verses are gone and which remain.

So, the questions are: (1) does Faithlife keep backups of such user documents, (2) if so, how far do they go back and (3) how do I access them?

(I've logged into the Documents section of my faithlife profile and confirmed the documents there are the same as what I have - hoped they would have still been older ones, but no luck)

Any help would be much appreciated

thanks

Colin

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Graham Criddle

Hi Colin

Really sorry to hear what has happened.

The best way to get access to any backups would be through Customer Services. I would recommend you contact them - https://www.logos.com/contact

Graham

Colin Pretorius

https://community.logos.com/discussion/comment/839272#Comment_839272

thanks Graham..that was my first port of call, but of course they were not open yet... so i thought I'd give the wise people of the forums a "call"

will give it another hour or so then try support again.

blessings

Colin

Colin Pretorius

Folks,

for those interested, one of the better options is to backup the Documents folder in your Logos folder to another place regularly - of course won't prevent the above from happening. The documents folder includes all the tags, highlighting, notes etc, so its a good folder to have safe an secure

Remember also that if you're on-line, Logos regularly (continuously perhaps a better word) synchronises your "stuff" with the Logos server. This is great - except if something like the above happens to happen... and the "faulty files" are synced as well.

And for the ultra-cautious, you can also remain off-line in Logos and only go on-line if/when you want to sync/do other "stuff"

Thanks to the Logos L2 support person who was extremely helpful!

Blessings

Colin