Kudos to FaithLife & Bob Pritchett

Over the weekend, I had some serious challenges with my Logos purchase and was majorly disappointed. However, I am excited to report that the overwhelmingly courteous, professional, and expeditious response I got from the top brass of FaithLife was absolutely refreshing.

Not only did Bob Pritchett (the CEO of FaithLife) and Don Everett personally sort out my issue, but they did it with the utmost grace and kindness.

This is not only an amazing resource, but an equally amazing company. I am glad to be among such genuinely Christian people.

Also, Justin Gatlin, Disciple of Christ, and Bill Moore really helped out when I reached out for help with my issues. Just the online community alone makes this a worthwhile experience. A big thanks to all involved -- may God bless you, each and every one.

Bishop Paul A. Hardin, Servant of Christ

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Comments

Cynthia in Florida

I'm not surprised at your excellent customer service. I have always received the same. Last month I had some weird block on my computer that allowed me to get to their site only through a "back door." Customer service was on the phone with me for TWO HOURS and was incredibly patient and diligent to hear my problem and solve it without rushing me off the phone. Aside from one other time, I normally come here for my "customer service" questions and like you, have found the community to be mostly fantastic people who genuinely want to help.

I love hearing stories like yours! Makes my heart all warm and fuzzy!

Bruce Dunning

https://community.logos.com/discussion/comment/845127#Comment_845127

Thanks for making this post to express your appreciation. It is far too easy to complain and is refreshing to hear kudos offered.

Just like Cynthia expressed I'm not surprised at the response you received. Faithlife is composed of many high quality people all through the organization.

Erwin Stull, Sr.

Faithlife, Bob, and the entire Faithlife/Logos team is rare in practice these days. I have never had a bad experience with anyone at the company. They go far beyond, even when going far beyond is not necessary or expected. We know that Faithlife/Logos is a business, but I know that it is also a ministry. May God continue to bless the entiire FL company, and may they always prosper. I definitely have been blessed in my study of the Word through Faithlife and the Logos system, and will always support them in any way I can.

SineNomine

https://community.logos.com/discussion/comment/845164#Comment_845164

Faithlife is composed of many high quality people all through the organization.

Now there's one thing that never changes! Always good people. [:)]

Bill Moore

https://community.logos.com/discussion/comment/845180#Comment_845180

Wonderful, Paul! I've found that most frustrations with Logos/Faithlife are based upon wrong assumptions, mine included! I've always found customer service to be very helpful, and my confidence in what Bob and the Faithlife team are doing is renewed again and again.

You are quite kind to post this update. I'm glad to see it.

Blessings.

Ted Weis

Thanks for the follow up post. Good to know your situation was resolved satisfactorily.

Simon’s Brother

Glad you got everything sorted out.