Help synchronization is not working

Is there anyone who might be able to suggest a fix for why new books are not synchronizing? There is an "!" in icon. Tried restarting my computer, updating windows updates, and pressing the icon. But there is no change. Enclosed is a report.

Thanks

Find more posts tagged with

Comments

Fred Chapman

Did you zip the wrong files. This is what I see when I open your .zip file

SamK

https://community.logos.com/discussion/comment/846781#Comment_846781

Sorry about that. I don't know what happened. Please try this one.

7658.Logos Log Files.zip

Mark Barnes

https://community.logos.com/discussion/comment/846877#Comment_846877

These log files are from 2013. Please make sure logging is turned on, and try again: https://wiki.logos.com/Diagnostic_Logging

SamK

https://community.logos.com/discussion/comment/846880#Comment_846880

Well I'll give it one more try

2843.Logos Log Files (2).zip

David A Egolf

This happens to me when I turn on my company VPN. They force all traffic through a proxy server. Most stuff works, but Logos cloud access doesn't go through.

SamK

https://community.logos.com/discussion/comment/847058#Comment_847058

Is there something you do to fix the problem?

David A Egolf

https://community.logos.com/discussion/comment/847132#Comment_847132

Is there something you do to fix the problem?

If you referring to my VPN problem, it means that I have to turn off the VPN in order to get Logos to allow a logon.

I also had a problem after I had visited my employers site in France. When I came home, I found that my Logos PC software would not allow a login. It turns out that I had set a proxy server on my Microsoft Internet Explorer while I was there. I do not use Internet Explorer, so I didn't bother to erase the proxy. The Logos software uses the network settings that you have for MS IE. Thus, if you have a proxy set, your Logos will probably have problems.

SamK

https://community.logos.com/discussion/comment/847242#Comment_847242

Thanks for the insight. I believe that was very helpful.