Help synchronization is not working
Is there anyone who might be able to suggest a fix for why new books are not synchronizing? There is an "!" in icon. Tried restarting my computer, updating windows updates, and pressing the icon. But there is no change. Enclosed is a report.
Thanks
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Sorry about that. I don't know what happened. Please try this one.
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These log files are from 2013. Please make sure logging is turned on, and try again: https://wiki.logos.com/Diagnostic_Logging
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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Well I'll give it one more try
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This happens to me when I turn on my company VPN. They force all traffic through a proxy server. Most stuff works, but Logos cloud access doesn't go through.
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Is there something you do to fix the problem?
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SamK said:
Is there something you do to fix the problem?
If you referring to my VPN problem, it means that I have to turn off the VPN in order to get Logos to allow a logon.
I also had a problem after I had visited my employers site in France. When I came home, I found that my Logos PC software would not allow a login. It turns out that I had set a proxy server on my Microsoft Internet Explorer while I was there. I do not use Internet Explorer, so I didn't bother to erase the proxy. The Logos software uses the network settings that you have for MS IE. Thus, if you have a proxy set, your Logos will probably have problems.
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Thanks for the insight. I believe that was very helpful.
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