Can only view resource on the left pane

Dan
Dan Member Posts: 68
edited November 21 in English Forum

Any time I put a resource on the right-hand pane I get the loading graphic of death that never goes away and never loads content. If I move the same resource to the left pane it loads instantly and works as expected. If I move it back to the right pane, loading graphic of death again.

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  • Seth Copeland
    Seth Copeland Member, Logos Employee Posts: 232

    Thanks for the feedback. Could you provide more details? What browser are you using? And this is any resource, or a specific one? How long did you wait for it to finish loading? There are some technical details, which cause the different panes to sometimes have to reload a lot of the fonts, and some other metadata about the book, which on a bad connection, has sometimes taken a while.

    If you go to the accounts menu, https://app.logos.com/?activeMenu=account, and click "Disable Experimental Resource Display" does the problem go away?

    Thanks,

    Seth Copeland

  • Dan
    Dan Member Posts: 68
    https://community.logos.com/discussion/comment/856545#Comment_856545

    My apologies for the delayed response. It seems to be working now. It was doing it for multiple resources (BDAG, IVP NT Bible Background Commentary, NET Notes, and more). I'm using Firefox 49.0.2 (not sure if it upgraded in the background since this last happened). I waited several minutes and it never loaded but the other side loaded almost instantly every time, even for the same resources that would not load on the other side (I would just load them in tabs on the left side and they loaded instantly, but would not load on the right - just the spinning loading graphic perpetually). My connection speed is about 50 Mbps down, so I doubt it was a speed issue.

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