Hi,
Would appreciate help as my Logos 6 just won't start up.
Log attached.
Thanks in advance!
HC5355.Logos Log Files.zip
Hi - and welcome to the forums
There is nothing in the log that indicates a crash
Does the app crash or just hang?
Unfortunately the log hasn't captured the crash. Please could you check Event Viewer and upload what you find.
Hi, can anyone help? my Logos 4 is doing the same thing with MacOS-Sierra--crashing upon startup. I get a message frame that reads:
Logos Bible Software 4 quit unexpectedly.
I have uninstalled and reinstalled the application. Same problem occurs.
here's the crash report:
Process: Logos Bible Software 4 [1341]Path: /Applications/Logos Bible Software 4.app/Contents/MacOS/Logos Bible Software 4Identifier: com.logos.Logos_Bible_Software_4Version: 4.63.409 (61463.1.153)Code Type: X86 (Native)Parent Process: ??? [1]Responsible: Logos Bible Software 4 [1341]User ID: 501
Date/Time: 2016-10-05 07:37:06.913 -0500OS Version: Mac OS X 10.12 (16A323)Report Version: 12Anonymous UUID: 814F8AC7-791E-AED0-DF7A-5790199EFFA4
Time Awake Since Boot: 590 seconds
System Integrity Protection: enabled
Crashed Thread: 9
Exception Type: EXC_BAD_ACCESS (SIGABRT)Exception Codes: KERN_INVALID_ADDRESS at 0x0000000064687d30Exception Note: EXC_CORPSE_NOTIFY
VM Regions Near 0x64687d30: MALLOC_TINY 000000001c100000-000000001c200000 [ 1024K] rw-/rwx SM=COW --> Submap 0000000090000000-00000000a3e00000 [318.0M] r--/rwx SM=SHM machine-wide VM submap
Application Specific Information:abort() called
Thread 0:: Dispatch queue: com.apple.main-thread0 libmonosgen-2.0.0.dylib 0x00dbb3e0 mono_arch_lowering_pass + 641 libmonosgen-2.0.0.dylib 0x00c94e66 mono_codegen + 1022 libmonosgen-2.0.0.dylib 0x00c98dc8 mini_method_compile + 78483 libmonosgen-2.0.0.dylib 0x00c99d54 mono_jit_compile_method_inner + 14284 libmonosgen-2.0.0.dylib 0x00c9ac1d mono_jit_compile_method_with_opt + 7815 libmonosgen-2.0.0.dylib 0x00c9adf9 mono_jit_compile_method + 576 libmonosgen-2.0.0.dylib 0x00f030b3 mono_compile_method + 837 libmonosgen-2.0.0.dylib 0x00f09035 mono_method_get_unmanaged_thunk + 378 libLogos4Wrappers.dylib 0x01c1e6a1 +[AppModel initialize] + 119649 libobjc.A.dylib 0x9ed0b1b2 CALLING_SOME_+initialize_METHOD + 3110 libobjc.A.dylib 0x9ecfe927 _class_initialize + 47911 libobjc.A.dylib 0x9ecfe587 lookUpImpOrForward + 11712 libobjc.A.dylib 0x9ecfe50d _class_lookupMethodAndLoadCache3 + 3013 libobjc.A.dylib 0x9ecfe074 objc_msgSend + 11614 com.logos.Logos_Bible_Software_4 0x0001f916 -[OurAppController applicationDidFinishLaunching:] + 15015 com.apple.Foundation 0x95c53ad8 __57-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_2 + 3216 com.apple.CoreFoundation 0x94576934 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 2017 com.apple.CoreFoundation 0x94576824 _CFXRegistrationPost + 45218 com.apple.CoreFoundation 0x94576576 ___CFXNotificationPost_block_invoke + 5419 com.apple.CoreFoundation 0x94534843 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 169920 com.apple.CoreFoundation 0x9453367d _CFXNotificationPost + 63721 com.apple.Foundation 0x95c0e8e4 -[NSNotificationCenter postNotificationName:object:userInfo:] + 7122 com.apple.AppKit 0x926ad513 -[NSApplication _postDidFinishNotification] + 33623 com.apple.AppKit 0x926ad243 -[NSApplication _sendFinishLaunchingNotification] + 23224 com.apple.AppKit 0x9257d088 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 67125 com.apple.AppKit 0x9257cc2d -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 57726 libobjc.A.dylib 0x9ed047c3 -[NSObject performSelector:withObject:withObject:] + 6327 com.apple.Foundation 0x95c573bb __76-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke + 9528 com.apple.Foundation 0x95c56fa8 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 44929 com.apple.Foundation 0x95c56da5 _NSAppleEventManagerGenericHandler + 20730 com.apple.AE 0x953be30d aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 53131 com.apple.AE 0x953bb381 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 3132 com.apple.AE 0x953bb2a1 aeProcessAppleEvent + 29533 com.apple.HIToolbox 0x93c7836b AEProcessAppleEvent + 5534 com.apple.AppKit 0x925787b7 _DPSNextEvent + 200135 com.apple.AppKit 0x92c76ce9 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 142336 com.apple.AppKit 0x92c76752 -[NSApplication(NSEvent) nextEventMatchingMask:untilDate:inMode:dequeue:] + 13237 com.apple.AppKit 0x9256d17a -[NSApplication run] + 94338 com.apple.AppKit 0x9253a299 NSApplicationMain + 136839 com.logos.Logos_Bible_Software_4 0x0000d596 start + 54
Thread 1:0 libsystem_kernel.dylib 0x9f689cbe __workq_kernreturn + 101 libsystem_pthread.dylib 0x9f769c89 _pthread_wqthread + 8412 libsystem_pthread.dylib 0x9f76991a start_wqthread + 34
Thread 2:0 libsystem_kernel.dylib 0x9f689cbe __workq_kernreturn + 101 libsystem_pthread.dylib 0x9f769dfa _pthread_wqthread + 12102 libsystem_pthread.dylib 0x9f76991a start_wqthread + 34
Thread 3:0 libsystem_kernel.dylib 0x9f689cbe __workq_kernreturn + 101 libsystem_pthread.dylib 0x9f769dfa _pthread_wqthread + 12102 libsystem_pthread.dylib 0x9f76991a start_wqthread + 34
Thread 4:0 libsystem_pthread.dylib 0x9f7698f8 start_wqthread + 01 libxpc.dylib 0x9f7c8311 0x9f7a6000 + 140049
Thread 5:0 libsystem_kernel.dylib 0x9f68191e mach_msg_trap + 101 libsystem_kernel.dylib 0x9f680e93 mach_msg + 512 libmonosgen-2.0.0.dylib 0x00df85b1 mach_exception_thread + 973 libsystem_pthread.dylib 0x9f76a11b _pthread_body + 1844 libsystem_pthread.dylib 0x9f76a063 _pthread_start + 2435 libsystem_pthread.dylib 0x9f76993e thread_start + 34
Thread 6:0 libsystem_kernel.dylib 0x9f6896f6 __semwait_signal + 101 libsystem_c.dylib 0x9f6083ef nanosleep$UNIX2003 + 1922 libmonosgen-2.0.0.dylib 0x00f86f28 collection_thread + 563 libsystem_pthread.dylib 0x9f76a11b _pthread_body + 1844 libsystem_pthread.dylib 0x9f76a063 _pthread_start + 2435 libsystem_pthread.dylib 0x9f76993e thread_start + 34
Thread 7:0 libsystem_kernel.dylib 0x9f68195a semaphore_wait_trap + 101 libmonosgen-2.0.0.dylib 0x00fc0d32 mono_sem_wait + 502 libmonosgen-2.0.0.dylib 0x00efc60d finalizer_thread + 1253 libmonosgen-2.0.0.dylib 0x00ebeb81 start_wrapper_internal + 7694 libmonosgen-2.0.0.dylib 0x00ebeca2 start_wrapper + 345 libmonosgen-2.0.0.dylib 0x00fa96e9 thread_start_routine + 2176 libmonosgen-2.0.0.dylib 0x00fc8721 inner_start_thread + 1457 libsystem_pthread.dylib 0x9f76a11b _pthread_body + 1848 libsystem_pthread.dylib 0x9f76a063 _pthread_start + 2439 libsystem_pthread.dylib 0x9f76993e thread_start + 34
Thread 8:0 libsystem_kernel.dylib 0x9f6896f6 __semwait_signal + 101 libsystem_c.dylib 0x9f6083ef nanosleep$UNIX2003 + 1922 libmonosgen-2.0.0.dylib 0x00faa580 SleepEx + 2403 libmonosgen-2.0.0.dylib 0x00ecd9ba monitor_thread + 1224 libmonosgen-2.0.0.dylib 0x00ebeb81 start_wrapper_internal + 7695 libmonosgen-2.0.0.dylib 0x00ebeca2 start_wrapper + 346 libmonosgen-2.0.0.dylib 0x00fa96e9 thread_start_routine + 2177 libmonosgen-2.0.0.dylib 0x00fc8721 inner_start_thread + 1458 libsystem_pthread.dylib 0x9f76a11b _pthread_body + 1849 libsystem_pthread.dylib 0x9f76a063 _pthread_start + 24310 libsystem_pthread.dylib 0x9f76993e thread_start + 34
Thread 9 Crashed:0 libsystem_kernel.dylib 0x9f68949a __pthread_kill + 101 libsystem_pthread.dylib 0x9f76ced3 pthread_kill + 902 libsystem_c.dylib 0x9f5e9a5c abort + 1413 libmonosgen-2.0.0.dylib 0x00d75c27 mono_handle_native_sigsegv + 8714 libmonosgen-2.0.0.dylib 0x00df1799 mono_arch_handle_altstack_exception + 2335 libmonosgen-2.0.0.dylib 0x00c9bdb3 mono_sigsegv_signal_handler + 5796 libsystem_platform.dylib 0x9f760ebb _sigtramp + 437 ??? 0xffffffff 0 + 42949672958 libmonosgen-2.0.0.dylib 0x00c9bb70 mono_sigill_signal_handler + 809 libmonosgen-2.0.0.dylib 0x00ef2f0c mono_jit_info_table_find + 10810 libmonosgen-2.0.0.dylib 0x00f84ef3 is_ip_in_managed_allocator + 9911 libmonosgen-2.0.0.dylib 0x00f8503b restart_threads_until_none_in_managed_allocator + 26712 libmonosgen-2.0.0.dylib 0x00f85396 sgen_stop_world + 11813 libmonosgen-2.0.0.dylib 0x00f42d95 sgen_perform_collection + 26114 libmonosgen-2.0.0.dylib 0x00f42c7f sgen_ensure_free_space + 22315 libmonosgen-2.0.0.dylib 0x00f7230d mono_gc_alloc_obj_nolock + 121316 libmonosgen-2.0.0.dylib 0x00f72d2c mono_gc_alloc_vector + 18817 ??? 0x18e901b3 0 + 41792350718 ??? 0x18e87bcc 0 + 41788922819 ??? 0x1bf7edf8 0 + 46923314420 ??? 0x1bf7f514 0 + 46923496421 ??? 0x1bf80448 0 + 46923885622 ??? 0x1bf7fbac 0 + 46923665223 ??? 0x1bf24ebc 0 + 46886470024 ??? 0x1bf35504 0 + 46893184425 ??? 0x1bf289bc 0 + 46887980426 ??? 0x1bf28900 0 + 46887961627 ??? 0x1bf27d40 0 + 46887660828 ??? 0x18e86d69 0 + 41788554529 libmonosgen-2.0.0.dylib 0x00c9ba31 mono_jit_runtime_invoke + 147330 libmonosgen-2.0.0.dylib 0x00f08fda mono_runtime_invoke + 17031 libmonosgen-2.0.0.dylib 0x00f02492 mono_runtime_class_init_full + 203432 libmonosgen-2.0.0.dylib 0x00c9a89b mono_jit_compile_method_inner + 431533 libmonosgen-2.0.0.dylib 0x00c9ac1d mono_jit_compile_method_with_opt + 78134 libmonosgen-2.0.0.dylib 0x00c9adf9 mono_jit_compile_method + 5735 libmonosgen-2.0.0.dylib 0x00f030b3 mono_compile_method + 8336 libmonosgen-2.0.0.dylib 0x00d779d7 common_call_trampoline + 221537 libmonosgen-2.0.0.dylib 0x00d7804d mono_magic_trampoline + 10938 ??? 0x164b3066 0 + 37402634239 ??? 0x1b8f9a09 0 + 46239591340 ??? 0x1bf2741c 0 + 46887426841 ??? 0x1bf23980 0 + 46885926442 ??? 0x1bf22bca 0 + 46885575443 ??? 0x1bf1d788 0 + 46883418444 ??? 0x1bf19b88 0 + 46881882445 ??? 0x1bf19229 0 + 46881642546 ??? 0x1bf1909b 0 + 46881602747 ??? 0x1bf18f58 0 + 46881570448 ??? 0x1bf18ee7 0 + 46881559149 ??? 0x1bf18dd3 0 + 46881531550 ??? 0x1b8abe5c 0 + 46207753251 ??? 0x18e86c05 0 + 41788518952 libmonosgen-2.0.0.dylib 0x00c9ba31 mono_jit_runtime_invoke + 147353 libmonosgen-2.0.0.dylib 0x00f08fda mono_runtime_invoke + 17054 libmonosgen-2.0.0.dylib 0x00f0a992 mono_runtime_delegate_invoke + 14655 libmonosgen-2.0.0.dylib 0x00ecd521 mono_async_invoke + 16156 libmonosgen-2.0.0.dylib 0x00ecff79 async_invoke_thread + 88957 libmonosgen-2.0.0.dylib 0x00ebeb81 start_wrapper_internal + 76958 libmonosgen-2.0.0.dylib 0x00ebeca2 start_wrapper + 3459 libmonosgen-2.0.0.dylib 0x00fa96e9 thread_start_routine + 21760 libmonosgen-2.0.0.dylib 0x00fc8721 inner_start_thread + 14561 libsystem_pthread.dylib 0x9f76a11b _pthread_body + 18462 libsystem_pthread.dylib 0x9f76a063 _pthread_start + 24363 libsystem_pthread.dylib 0x9f76993e thread_start + 34
Thread 9 crashed with X86 Thread State (32-bit): eax: 0x00000000 ebx: 0x00000003 ecx: 0x1b8c06ac edx: 0x00000000 edi: 0xb0bfe000 esi: 0x00000006 ebp: 0x1b8c06d8 esp: 0x1b8c06ac ss: 0x00000023 efl: 0x00000216 eip: 0x9f68949a cs: 0x0000000b ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f cr2: 0xa50c1ec4Logical CPU: 0Error Code: 0x00080148Trap Number: 132
Binary Images: 0x1000 - 0x621ff7 +com.logos.Logos_Bible_Software_4 (4.63.409 - 61463.1.153) <2D646658-B3DC-3858-BF6A-4BB587EB6F7C> /Applications/Logos Bible Software 4.app/Contents/MacOS/Logos Bible Software 4 0xb24000 - 0xbafff7 +com.logos.LayoutKit (61463.1.153) <5B88DAFA-BA0E-3751-A9EE-BA8583164548> /Applications/Logos Bible Software 4.app/Contents/Frameworks/LayoutKit.framework/Versions/A/LayoutKit 0xc07000 - 0xc0bffb +libLibronix.Utility.NativeHelpers.dylib (0) <7E0BFD83-96D3-35AB-B8E2-0A6B357EB402> /Applications/Logos Bible Software 4.app/Contents/MacOS/lib/libLibronix.Utility.NativeHelpers.dylib 0xc13000 - 0xc4cba7 dyld (421.1) <B18C2D75-79AB-3E76-963B-F633AB146796> /usr/lib/dyld 0xc8b000 - 0x10b5fe0 +libmonosgen-2.0.0.dylib (1) <A1A64F59-8654-39E4-B5FC-565C9EA5368B> /Applications/Logos Bible Software 4.app/Contents/MacOS/lib/libmonosgen-2.0.0.dylib 0x11eb000 - 0x1488ff7 +libLDLS3.dylib (61463.1.153) <6F4F28B3-1EBC-30DF-965E-24E148B1B30B> /Applications/Logos Bible Software 4.app/Contents/MacOS/lib/libLDLS3.dylib 0x16fd000 - 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External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 541 thread_create: 0 thread_set_state: 0
VM Region Summary:ReadOnly portion of Libraries: Total=424.2M resident=0K(0%) swapped_out_or_unallocated=424.2M(100%)Writable regions: Total=121.4M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=121.4M(100%) VIRTUAL REGION REGION TYPE SIZE COUNT (non-coalesced) =========== ======= ======= Accelerate framework 128K 2 Activity Tracing 256K 2 CG backing stores 880K 3 CG image 28K 4 CoreAnimation 12K 3 CoreUI image file 156K 4 Kernel Alloc Once 8K 2 MALLOC 74.8M 38 MALLOC guard page 48K 9 Memory Tag 242 12K 2 OpenGL GLSL 128K 3 Stack 12.6M 15 Stack Guard 56.2M 15 VM_ALLOCATE 16.0M 39 VM_ALLOCATE (reserved) 4K 2 reserved VM address space (unallocated)__DATA 15.2M 296 __GLSLBUILTINS 2588K 2 __IMAGE 528K 2 __IMPORT 40K 11 __LINKEDIT 114.7M 46 __OBJC 7920K 123 __TEXT 309.5M 295 __UNICODE 556K 2 mapped file 208.8M 75 shared memory 16.4M 15 =========== ======= ======= TOTAL 837.1M 985 TOTAL, minus reserved VM space 837.1M 985
Logos 4 is doing the same thing with MacOS-Sierra--crash
Hi Peter.
Logos 4 isn't compatible with Sierra, and you should update to Logos 6.14 (the latest version that's available for free): https://www.logos.com/support/install_logos_6
Hi Peter - and welcome to the forums.
Sorry you are having problems - but the cause is probably very different so best in a new thread.
However it looks as though you are still running Logos 4. I would recommend - as a first step - that you upgrade to the free Logos 6 engine available at https://www.logos.com/support/install_logos_6
Graham
Hi Mark,
It has gotten worse since the last time I tried. Now all I see is the Logos 6 first start up screen and then it goes off. How do I check the event viewer?
HC
Due some urgent study need, I am reverting to use Logos 5 on my old laptop where it is now downloading 7.14 GB of updates.
Should I try to uninstall Logos 6 on this laptop and re-install?
I definitely would NOT recommend downgrading to Logos 5 on either machine. I gave the link to the instructions for Event Viewer in the post above, but here it is again: https://community.logos.com/forums/t/124126.aspx
Here you go......
Application: Logos.exeFramework Version: v4.0.30319Description: The process was terminated due to an unhandled exception.Exception Info: System.AccessViolationException at Libronix.DigitalLibrary.Resources.Logos.NativeMethods.TitleLoader_LoadTitle(Libronix.DigitalLibrary.Resources.Logos.SafeTitleLoaderHandle, System.String, IntPtr, System.String, Libronix.DigitalLibrary.Resources.Logos.TitleLoadHint) at Libronix.DigitalLibrary.Resources.Logos.LogosResourceCore.Create(Libronix.DigitalLibrary.Resources.Logos.ILogosResourceDriver, Libronix.DigitalLibrary.ILicenseManager, System.String, System.String, System.String, Libronix.Utility.Threading.IWorkState) at Libronix.DigitalLibrary.Resources.Logos.LogosResourceDriver.CreateResourceCore(System.String, System.String, System.String, Libronix.Utility.Threading.IWorkState) at Libronix.DigitalLibrary.Resources.Logos.LogosResourceDriver.DiscoverResource(System.String, Libronix.Utility.Threading.IWorkState, Libronix.DigitalLibrary.Resource ByRef) at Libronix.DigitalLibrary.ResourceManager+<>c__DisplayClass39_0.<IsResourceDiscoverable>b__0(ResourceDriverInfo) at System.Linq.Enumerable.Any[[Libronix.DigitalLibrary.ResourceManager+ResourceDriverInfo, Libronix.DigitalLibrary, Version=6.14.0.65, Culture=neutral, PublicKeyToken=null]](System.Collections.Generic.IEnumerable`1<ResourceDriverInfo>, System.Func`2<ResourceDriverInfo,Boolean>) at Libronix.DigitalLibrary.ResourceManager.IsResourceDiscoverable(Libronix.DigitalLibrary.ResourceFileInfo, Libronix.Utility.Threading.IWorkState) at System.Linq.Enumerable.Any[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.Collections.Generic.IEnumerable`1<System.__Canon>, System.Func`2<System.__Canon,Boolean>) at LDLS4.Update.DiscoveryUpdateStage.ValidateUpdate(LDLS4.Update.DownloadableUpdateJob, Libronix.Utility.Threading.IWorkState) at LDLS4.Update.DiscoveryUpdateStage.FinishDiscovery(Libronix.Utility.Threading.IWorkState) at LDLS4.Update.DiscoveryUpdateStage.DoWorkCore(Libronix.Utility.Threading.IWorkState) at LDLS4.Update.UpdateStageBase+<DoWork>d__23.MoveNext() at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].EnumMoveNext() at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].ContinueExecution(System.Object) at Libronix.Utility.Threading.GroupedThreadPool.ExecuteNextCallback(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem() at System.Threading.ThreadPoolWorkQueue.Dispatch()
I checked my Windows 10 and it is fully updated. Tried to re-install Logos 6 but it says it is the latest version. Went to help page for .net Framework troubleshooting and ran the downloaded repair tool from Microsoft. Checked Regedit for version of .net framework and it was 4.6 something. But still the error log from event viewer is saying it was trying to run .net Framework version 4.0+ ?
Unfortunately this type of crash is hard to diagnose. I think you would be best collecting a crash dump: https://wiki.logos.com/ProcDump and then contacting tech support.
It looks like there is a problem trying to install a new or updated resource. Try deleting these folders:
C:\Users\User\AppData\Local\Logos\Data\aprqdcnz.sak\ResourceManager\Downloaded\LLS_EARTHFOOTSTPSC:\Users\User\AppData\Local\Logos\Data\aprqdcnz.sak\UpdateManager\
Then restart the application. This will download the resource again and try to install it.
Thanks Andrew for the advice. I followed your instructions and managed to download the resources. The Logos 6 did hang up 2 times along the way but I managed to switch to earlier version of Logos 6 and finally got everything downloaded successfully.
Your help is much appreciated!
Thanks again,
