HP LAPTOP AND LOGOS

Hello my friends, I have had logos for over 15 years now. Right now I have logos 6, but I have an issue that help desk is either not willing to look at or don't consider it that important to fix.

About a month ago, I bought a HP laptop with 12GB of Ram and 1TB of hard drive memory. As always my preferences have been to set up about 15 bibles and a couple of verse by verse commentaries right up on top where the tab are. This is strictly for bible reading and for bible comparison. I have saved this layout for this very purpose, but when I need to study a little deeper than just read my bible versions, I have no issues at all in setting up a new format.

I never had a problem with my previous laptops, but with HP it continuously freezes up while the tabs located on top of my program move or shake from side to side.

On the other hand, I still own an older Lenovo laptop with 8 GB of ram and 500 GB of hard drive memory (4 years old). This older laptop works great with Logos no matter who many bibles I choose to have and keep for faster references, but my new HP is giving me all kinds of headaches because I'm forced to work only with a couple of bibles and two or three commentaries-- tops.

I was told by the techs that the problem would be solved if I only keep fewer bibles open. That is true, but I'm not going to compromise just because they say so. From the moment I add a few translations, the shaking and the freezing starts up all over again. I can tell there is a software conflict somewhere but I know very little about how to fix laptops.

All I need is an interested tech to see where the conflict lies and solve the problem, but so far a couple of techs don't think it is an issue. They want me to change my format; something I don't want to do.

I'm at the point of returning my otherwise great laptop to Costco and get another one that is not HP. The truth is I'm not happy with the answers I've got from Logos because my older laptop which is much slower handles the same issue beautifully.

Any suggestions?

Thank you for your input,

Joseph

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Comments

JT (alabama24)

Please enable and post logs. See my signature line

Andrew Batishko

This is an old problem that pops up in new ways from time to time. Please post a screenshot with your layout, and detail exactly which panels you have open (this can be hard to tell from a screenshot) and make sure to note if you have customized the title or abbreviation of any of the resources. This will be simplest to do if you use a layout with the minimum number of tabs open to recreate the problem.

You can work around the problem by slightly increasing or decreasing the width of your Logos window. It's also possible the problem might go away if you change the order of the resource tabs.