Logos Bible Software has stopped working

Lurdez M. Castello
Lurdez M. Castello Member Posts: 7 ✭✭
edited November 2024 in English Forum

bAfter a couple of minutes of signing in, to Logos I get the following message Logos Bible Software has stopped working  A problem caused the program to stop working correctly Windows will close the program and notify you if a solution is available. 

I did a repair but still continues to crash find attached the Log file.

Thank you.

Lurdez Castello

0508.Logos Log Files.zip

Comments

  • Joseph Turner
    Joseph Turner Member Posts: 2,872 ✭✭✭

    It looks like you are running version 7.0, and L7 is currently on 7.1, so I would go to the bottom of the page for the package that you have and install the newest version from that link.  It might not help, but it is worth a try.

    Disclaimer:  I hate using messaging, texting, and email for real communication.  If anything that I type to you seems like anything other than humble and respectful, then I have not done a good job typing my thoughts.

  • Graham Criddle
    Graham Criddle MVP Posts: 33,282
    https://community.logos.com/discussion/comment/858660#Comment_858660

    Joseph Turner said:

    It looks like you are running version 7.0, and L7 is currently on 7.1

    No - the log file shows 7.1 SR1 so it is uptodate

  • Graham Criddle
    Graham Criddle MVP Posts: 33,282

    Lurdez M. Castello said:

    bAfter a couple of minutes of signing in, to Logos I get the following message Logos Bible Software has stopped working  A problem caused the program to stop working correctly Windows will close the program and notify you if a solution is available. 

    There is nothing in the Logos.log file regarding a crash but the LogosError.log file (created earlier) does show some SQLlite errors. Are you seeing any disk errors reported?

    As there is no crash information in the log please check if there is something in the Event Viewer at the time of the crash. Details on doing this are at https://community.logos.com/forums/t/124126.aspx 

  • Lurdez M. Castello
    Lurdez M. Castello Member Posts: 7 ✭✭
    https://community.logos.com/discussion/comment/858660#Comment_858660

    It started doing the update for SR-2, it is done and still the same problem.  

  • Philana R. Crouch
    Philana R. Crouch Member, Logos Employee Posts: 4,597
    https://community.logos.com/discussion/comment/858918#Comment_858918

    Lurdez M. Castello said:

    It started doing the update for SR-2, it is done and still the same problem.  

    Lurdez,

    In looking at your error logs it looks like there are some database errors. I would contact Customer Service and have them look at which ones need to be deleted and rebuilt.

    How to Enable and Submit Log Files

  • Eric Crawford
    Eric Crawford Member Posts: 7 ✭✭
    https://community.logos.com/discussion/comment/859114#Comment_859114

    I also had this problem... followed the steps one of the contributors outlined and got this (but not sure what to do now):

    Log Name: Application
    Source: .NET Runtime
    Date: Mon 2 8 2021 5:44:56 AM
    Event ID: 1025
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: FTPSURFACEPRO4
    Description:
    Application: Logos.exe
    Framework Version: v4.0.30319
    Description: The application requested process termination through System.Environment.FailFast(string message).
    Message: Unhandled exception in async work
    Stack:
    at System.Environment.FailFast(System.String, System.Exception)
    at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].EnumMoveNext()
    at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].ContinueExecution(System.Object)
    at Libronix.Utility.Threading.AsyncWorker.DoStart[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](Libronix.Utility.Threading.AsyncWorkGroup, System.Collections.Generic.IEnumerable`1<Libronix.Utility.Threading.AsyncAction>, Libronix.Utility.Threading.AsyncWorkOptions, System.Threading.CancellationToken, Libronix.Utility.Threading.ISynchronizationContext, System.Func`3<Libronix.Utility.Threading.AsyncWorkItem`1<System.__Canon>,System.Threading.CancellationTokenSource[],System.__Canon>)
    at Libronix.Utility.Threading.AsyncWorker.Start[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](Libronix.Utility.Threading.AsyncWorkGroup, System.Collections.Generic.IEnumerable`1<Libronix.Utility.Threading.AsyncAction>, Libronix.Utility.Threading.AsyncWorkOptions, System.Threading.CancellationToken, Libronix.Utility.Threading.ISynchronizationContext)
    at Libronix.Utility.Threading.AsyncActions.Execute[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.Collections.Generic.IEnumerable`1<Libronix.Utility.Threading.AsyncAction>, Libronix.Utility.Threading.AsyncWorkOptions, Libronix.Utility.Threading.AsyncWorkItem`1<System.__Canon> ByRef)
    at Libronix.DigitalLibrary.Guides.Sections.LabelSearchSectionBase+<DoWork>d__14.MoveNext()
    at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].EnumMoveNext()
    at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].ContinueExecution(System.Object)
    at Libronix.Utility.Threading.GroupedThreadPool.ExecuteNextCallback(System.Object)
    at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
    at System.Threading.ThreadPoolWorkQueue.Dispatch()

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1025</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2021-02-08T10:44:56.432700300Z" />
    <EventRecordID>75873</EventRecordID>
    <Channel>Application</Channel>
    <Computer>FTPSURFACEPRO4</Computer>
    <Security />
    </System>
    <EventData>
    <Data>Application: Logos.exe
    Framework Version: v4.0.30319
    Description: The application requested process termination through System.Environment.FailFast(string message).
    Message: Unhandled exception in async work
    Stack:
    at System.Environment.FailFast(System.String, System.Exception)
    at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].EnumMoveNext()
    at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].ContinueExecution(System.Object)
    at Libronix.Utility.Threading.AsyncWorker.DoStart[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](Libronix.Utility.Threading.AsyncWorkGroup, System.Collections.Generic.IEnumerable`1&lt;Libronix.Utility.Threading.AsyncAction&gt;, Libronix.Utility.Threading.AsyncWorkOptions, System.Threading.CancellationToken, Libronix.Utility.Threading.ISynchronizationContext, System.Func`3&lt;Libronix.Utility.Threading.AsyncWorkItem`1&lt;System.__Canon&gt;,System.Threading.CancellationTokenSource[],System.__Canon&gt;)
    at Libronix.Utility.Threading.AsyncWorker.Start[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](Libronix.Utility.Threading.AsyncWorkGroup, System.Collections.Generic.IEnumerable`1&lt;Libronix.Utility.Threading.AsyncAction&gt;, Libronix.Utility.Threading.AsyncWorkOptions, System.Threading.CancellationToken, Libronix.Utility.Threading.ISynchronizationContext)
    at Libronix.Utility.Threading.AsyncActions.Execute[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.Collections.Generic.IEnumerable`1&lt;Libronix.Utility.Threading.AsyncAction&gt;, Libronix.Utility.Threading.AsyncWorkOptions, Libronix.Utility.Threading.AsyncWorkItem`1&lt;System.__Canon&gt; ByRef)
    at Libronix.DigitalLibrary.Guides.Sections.LabelSearchSectionBase+&lt;DoWork&gt;d__14.MoveNext()
    at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].EnumMoveNext()
    at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].ContinueExecution(System.Object)
    at Libronix.Utility.Threading.GroupedThreadPool.ExecuteNextCallback(System.Object)
    at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
    at System.Threading.ThreadPoolWorkQueue.Dispatch()
    </Data>
    </EventData>
    </Event>

  • Eric Crawford
    Eric Crawford Member Posts: 7 ✭✭
    https://community.logos.com/discussion/comment/859114#Comment_859114

    I also had this problem... followed the steps one of the contributors outlined and got this (but not sure what to do now):

    Log Name: Application
    Source: .NET Runtime
    Date: Mon 2 8 2021 5:44:56 AM
    Event ID: 1025
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: FTPSURFACEPRO4
    Description:
    Application: Logos.exe
    Framework Version: v4.0.30319
    Description: The application requested process termination through System.Environment.FailFast(string message).
    Message: Unhandled exception in async work
    Stack:
    at System.Environment.FailFast(System.String, System.Exception)
    at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].EnumMoveNext()
    at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].ContinueExecution(System.Object)
    at Libronix.Utility.Threading.AsyncWorker.DoStart[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](Libronix.Utility.Threading.AsyncWorkGroup, System.Collections.Generic.IEnumerable`1<Libronix.Utility.Threading.AsyncAction>, Libronix.Utility.Threading.AsyncWorkOptions, System.Threading.CancellationToken, Libronix.Utility.Threading.ISynchronizationContext, System.Func`3<Libronix.Utility.Threading.AsyncWorkItem`1<System.__Canon>,System.Threading.CancellationTokenSource[],System.__Canon>)
    at Libronix.Utility.Threading.AsyncWorker.Start[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](Libronix.Utility.Threading.AsyncWorkGroup, System.Collections.Generic.IEnumerable`1<Libronix.Utility.Threading.AsyncAction>, Libronix.Utility.Threading.AsyncWorkOptions, System.Threading.CancellationToken, Libronix.Utility.Threading.ISynchronizationContext)
    at Libronix.Utility.Threading.AsyncActions.Execute[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.Collections.Generic.IEnumerable`1<Libronix.Utility.Threading.AsyncAction>, Libronix.Utility.Threading.AsyncWorkOptions, Libronix.Utility.Threading.AsyncWorkItem`1<System.__Canon> ByRef)
    at Libronix.DigitalLibrary.Guides.Sections.LabelSearchSectionBase+<DoWork>d__14.MoveNext()
    at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].EnumMoveNext()
    at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].ContinueExecution(System.Object)
    at Libronix.Utility.Threading.GroupedThreadPool.ExecuteNextCallback(System.Object)
    at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
    at System.Threading.ThreadPoolWorkQueue.Dispatch()

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1025</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2021-02-08T10:44:56.432700300Z" />
    <EventRecordID>75873</EventRecordID>
    <Channel>Application</Channel>
    <Computer>FTPSURFACEPRO4</Computer>
    <Security />
    </System>
    <EventData>
    <Data>Application: Logos.exe
    Framework Version: v4.0.30319
    Description: The application requested process termination through System.Environment.FailFast(string message).
    Message: Unhandled exception in async work
    Stack:
    at System.Environment.FailFast(System.String, System.Exception)
    at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].EnumMoveNext()
    at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].ContinueExecution(System.Object)
    at Libronix.Utility.Threading.AsyncWorker.DoStart[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](Libronix.Utility.Threading.AsyncWorkGroup, System.Collections.Generic.IEnumerable`1&lt;Libronix.Utility.Threading.AsyncAction&gt;, Libronix.Utility.Threading.AsyncWorkOptions, System.Threading.CancellationToken, Libronix.Utility.Threading.ISynchronizationContext, System.Func`3&lt;Libronix.Utility.Threading.AsyncWorkItem`1&lt;System.__Canon&gt;,System.Threading.CancellationTokenSource[],System.__Canon&gt;)
    at Libronix.Utility.Threading.AsyncWorker.Start[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](Libronix.Utility.Threading.AsyncWorkGroup, System.Collections.Generic.IEnumerable`1&lt;Libronix.Utility.Threading.AsyncAction&gt;, Libronix.Utility.Threading.AsyncWorkOptions, System.Threading.CancellationToken, Libronix.Utility.Threading.ISynchronizationContext)
    at Libronix.Utility.Threading.AsyncActions.Execute[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.Collections.Generic.IEnumerable`1&lt;Libronix.Utility.Threading.AsyncAction&gt;, Libronix.Utility.Threading.AsyncWorkOptions, Libronix.Utility.Threading.AsyncWorkItem`1&lt;System.__Canon&gt; ByRef)
    at Libronix.DigitalLibrary.Guides.Sections.LabelSearchSectionBase+&lt;DoWork&gt;d__14.MoveNext()
    at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].EnumMoveNext()
    at Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].ContinueExecution(System.Object)
    at Libronix.Utility.Threading.GroupedThreadPool.ExecuteNextCallback(System.Object)
    at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
    at System.Threading.ThreadPoolWorkQueue.Dispatch()
    </Data>
    </EventData>
    </Event>

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