Possible bug?

Hans van den Herik

Hello

I have repeatable crashes when trying to print my sermon document; the program must be restarted

I made that document by saving my notes as Sermon. Everything went well, until a tried to print the sermon.

I have no problem printing other sermons.

I'm working with 7.2 RC 1.

Any suggestions?

Hans

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Please ensure diagnostic logging is enabled and post logs after a crash

Details at https://wiki.logos.com/Diagnostic_Logging

Hans van den Herik

https://community.logos.com/discussion/comment/864465#Comment_864465

Thanks for answering

5460.LogosError.zipFiles attached.

Hans

Jacob Carpenter (Faithlife)

https://community.logos.com/discussion/comment/864483#Comment_864483

Thanks for the log files, Hans. We're investigating.

Jacob Carpenter (Faithlife)

https://community.logos.com/discussion/comment/864497#Comment_864497

Hans, we were able to determine the problem and put a fix into our next Beta Release Candidate. (This release may be releasing tomorrow, but I can't promise that timeline.)

In the meantime, you may be able to work around the issue: 1) open the affected sermon. 2) make an inconsequential change (like, add a letter to the first heading). 3) close the document. 4) reopen the document and try printing...

Making a minor edit should cause the sermon to resave with the missing data that causes the crash.

We're still investigating the root cause of how your document initially got into this state.

Thanks very much for the bug report and apologies for the inconvenience!

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