Tyndale Commentaries in Logos 4?
Comments
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Are you in a position that you can call customer support? They can probably take your order and unlock the files for you.
Blessings,
FloydPastor-Patrick.blogspot.com
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When I bought them, before the CDs arrived Logos 4 had already downloaded them.
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Logos has to deliver as advertised for contractual reasons. Once you have received them you could get Support to activate it for L4 using the serial number (although this appears to be happening during transit!).
Dave
===Windows 11 & Android 13
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Dave Hooton said:
(although this appears to be happening during transit!).
For anyone else using Logos 4 and purchasing the Tyndale commentaries ...
The above is misleading, it is not possible to download the Logos 4 version whilst waiting for the CD to arrive.
After reading this thread I expected that I could contact Customer Services and they would make the download available after purchase.
Having given my money to Logos, I now need to wait several weeks to receive the CD. As I need some of the volumes quickly, I will have to spend more money on paper copies.
Malcolm
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There is no problem getting Tyndale commentaries into Logos 4. Install them into Logos 3, wait a little bit, open Logos 4, and they will be there. It sure worked for me.
If you aren't going to install them into Logos 3, then you will have to work with customer service. No big deal at all.
What is the problem?
"In all cases, the Church is to be judged by the Scripture, not the Scripture by the Church," John Wesley0 -
Malcolm S Muir said:
The above is misleading, it is not possible to download the Logos 4 version whilst waiting for the CD to arrive.
Sorry to hear about your experience Malcom, but that is not what happened with me. In fact I was totally surprised (and pleasantly) surprised when it has downloaded before I received the CDs.
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Customer services insist there is no way to make the download available before I tell them I have the CD.
The problem is I am in the UK so have to wait weeks before the CD reaches the UK and clears customs.
I really need a couple of the books before the end of next week. I purchased direct from Logos (the CD is available next day in the UK from Amazon) on the basis of comments in the Forum and to support Logos rather than Amazon.
Malcolm
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Malcolm S Muir said:
Customer services insist there is no way to make the download available before I tell them I have the CD.
I'd recommend contacting Logos again. Others have reported that Customer Service reps have unlocked books for them. Logos reps should be able to look into your order history and see that you did order those CDs.
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Chris Roberts said:Malcolm S Muir said:
Customer services insist there is no way to make the download available before I tell them I have the CD.
I'd recommend contacting Logos again. Others have reported that Customer Service reps have unlocked books for them. Logos reps should be able to look into your order history and see that you did order those CDs.
Malcolm, perhaps you are right, and Logos cannot do it . . . or, perhaps you got one of the newer reps (just hired) who don't know all the angles, or perhaps they did not understand your situation accurately. If you have not, ask to speak to a CS supervisor, who may have broader knowledge and do what you need done.
I like Apples. Especially Honeycrisp.
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Confirmation from Customer Services:
"As you can see from the following link, the Tyndale Commentaries are only available on CD-ROM, not as an "unlockable and downloadable" product. Customer service is not being contrary by not unlocking the Tyndale Commentaries for you, since those books cannot be unlocked by Customer Service representatives.!
I guess i learned a costly lesson - buy locally when possible, don't support Logos.Sad really. Now off to buy the paper books I need.
Malcolm
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Malcolm S Muir said:
I guess i learned a costly lesson - buy locally when possible, don't support Logos.
Sad really. Now off to buy the paper books I need.
Malcolm, I'm sorry about the final outcome for you but my remark did express surprise (!) about the process applied to Donovan's purchase. I had, along with the original poster, read the details page for Tyndale and reached the conclusion that was eventually given to you. It's all very unfortunate and reveals more the fallibility of the forum in directing people than it does about the character of Logos. So I would encourage you to buy locally as needed and continue to support Logos.
Dave
===Windows 11 & Android 13
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My guess is that as this is not the norm, it is a requirement of the publisher. Just like certain versions of the NIV only came on disk and were limited as to where they could be sold (ANIV-UK, not USA; etc.),Malcolm S Muir said:Confirmation from Customer Services:
"As you can see from the following link, the Tyndale Commentaries are only available on CD-ROM, not as an "unlockable and downloadable" product. Customer service is not being contrary by not unlocking the Tyndale Commentaries for you, since those books cannot be unlocked by Customer Service representatives.!
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Malcolm S Muir said:Dave Hooton said:
(although this appears to be happening during transit!).
For anyone else using Logos 4 and purchasing the Tyndale commentaries ...
The above is misleading, it is not possible to download the Logos 4 version whilst waiting for the CD to arrive.
After reading this thread I expected that I could contact Customer Services and they would make the download available after purchase.
Having given my money to Logos, I now need to wait several weeks to receive the CD. As I need some of the volumes quickly, I will have to spend more money on paper copies.
Malcolm
Below is a response by Dan Pritchett from this thread: http://community.logos.com/forums/t/9817.aspx
Dan Pritchett said:I promise we love you!
we actually have
meetings on a regular basis to deal with issues just like this to make
sure we come up with the best possible solution for every challenge. We
really do—no joke... giving the best customer service in the world is
serious business here. We really work hard at it. Even during this time
where we have had more calls in the last two months of 2009 than in the
previous 10 months.Let me see if I can shed some light on what happened.
The Tyndale
Commentaries CD-ROM (49 Vols.) is a product produced by InterVarsity
Press and is only available as a CD-ROM for Logos 3/Libronix. It was
contracted a long time before Logos 4 shipped and actually comes in a
big box with very impressive packaging from IVP.Everyone who ordered this product ordered it on CD-ROM since that is
the only version we are able to sell, the only version we offered, and
the only version anyone purchased. It is not available as a downloadable
purchase at all, since it is a third party product where we buy
inventory to resell it.In order to provide "above and beyond" customer service, we went out
of our way to make the experience as painless as possible for our Logos 4
customers. This title was so popular that we knew we were going to
potentially be faced with hundreds of customer service calls from Logos 4
customers who would receive a Logos 3 package with a serial number that
they wouldn't necessarily know what to do with.In order to honor our agreements with the publisher and customers
(who all asked for it on CD-ROM since that was the only option) we
shipped it to everyone that had ordered it, just as they had asked. The
bonus of making the files available on the ftp and pre-activating it so
not even one Logos 4 customer would have to worry about installing a
Logos 3 product, was just a way of trying to go the extra mile and make
the best of a system in transition.The option to purchase it as a download was never on the table, and
still is not. We can't sell it that way, and must honor that. The fact
that it hit the ftp and was pre-activated to Logos 4 purchasers is a
mechanical "behind the scenes" customer service bonus, and can't
replace or invalidate the CD-ROM sale. Without the sale of the CD-ROM we
could not have done that. See where I'm going? It's complicated...The bonus is obvious, no waiting, no need to re-install Logos 3 and
put a serial number in sync licenses, delete Logos 3, launch Logos 4,
discover... call customer service, wait on hold, activate a serial
number to your Libronix.net account... you get the painful picture. We
just saw it coming, knew what a horrible customer service experience was
on the horizon if we didn't do something, and tried to save us all that
pain.
Another call we had to make here was on the shipping costs. If we
sent the product in the actual fancy packaging that IVP put it in, it
would cost about $14.00 per order on average to ship it, and a lot more
for international customers. On top of that, because of the way it was
packaged, we had a very labor intensive procedure to perform on every
order from a Logos 4 customer to open the packaging, unseal the product,
remove the serial number and activate it to the user's account. That
was the only way to honor all obligations and serve the customers with
exceptional service.We could have easily just forwarded the exact product we received,
charged actual S&H and dealt with the customers who couldn't figure
out how to get a Logos 3 product installed, activated and working on
Logos 4, but we knew if we just went the extra mile we could save people
money, time, and frustration... even though it was not our product,
packaging, or challenge.All that to say, there are some pretty complicated things going on
behind the scenes and we really actually do always try to do the best
thing for everyone and think ahead. Right now there are some big
transition challenges that we are working through, and we are not always
in control of all the options or decisions. For example, we still can't
"sell" a download of the Tyndale Commentaries. You'll notice it is
still CD only. Same with a lot of other titles. We have a lot of work to
do to talk through the issues with all the publishers we partner with
and it just takes time.In a perfect world, all books ever published for Logos would be
instantly downloadable and everything would be optimized for Logos 4 and
every customer would have already upgraded and be on the same platform,
it is just going to take time to get there. As you can imagine, we are
very interested in making it easy to buy! We aren't in control of many
of our most popular titles, and need to work with the publishers to make
sure everyone is moving forward on the same page, the customers are
taken care of, and that everything works together for the best
experience possible. There are still some challenges looming (like...
hey, what about all my existing pre-pub orders for CDs... hmmm... are
they Logos 3 or 4... more on that later... before you ask, just know
that as soon as the answers are ready we will contact you...) so know
that we are well aware of the issues and are working around the clock to
move the universe to a Logos 4 world where everything "just works"
If you want to help us reach this perfect world sooner rather than
later, please encourage everyone you can to upgrade to Logos 4 and life
will be good for all.I like Apples. Especially Honeycrisp.
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(obviously the above has more info than is strictly on topic, but I left it for overall context and tangential relevance.)
I do wonder if that flip of the ftp switch is still relevant to purchases beyond that initial roll out
I like Apples. Especially Honeycrisp.
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Dan - First I totally understand that contractually you have to deliver a CD package and this is what I ordered.
When it arrives (which if it is a large package, not just a thin CD case may take up to three months) I will be in exactly the situation you describe.
I am a Logos 4 customer, I have upgraded to Logos 4 Platinum.
I will eventually receive a Logos 3 CD I can not use and will need to hassle Customer Services yet again to get the Logos 4 download.
I am not sure how your post helps me ? All I want is exactly what you say - to be able to download the Logos 4 version now I have purchased the CD. Your bonus of going the extra mile does not seem to be available to me, even as a Logos 4 customer that has purchased the Logos 3 CD. I am faced with the exact problem you say wanted to avoid in terms of wasted time, money and frustration.
Malcolm
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Malcolm S Muir said:
Dan - First I totally understand that contractually you have to deliver a CD package and this is what I ordered.
When it arrives (which if it is a large package, not just a thin CD case may take up to three months) I will be in exactly the situation you describe.
I am a Logos 4 customer, I have upgraded to Logos 4 Platinum.
I will eventually receive a Logos 3 CD I can not use and will need to hassle Customer Services yet again to get the Logos 4 download.
I am not sure how your post helps me ? All I want is exactly what you say - to be able to download the Logos 4 version now I have purchased the CD. Your bonus of going the extra mile does not seem to be available to me, even as a Logos 4 customer that has purchased the Logos 3 CD. I am faced with the exact problem you say wanted to avoid in terms of wasted time, money and frustration.
Malcolm
Malcolm, first, there are TWO Dans in in that post: Dan DeVilder (Me) and my quoting of Dan Pritchett. I added his post, written a couple months back, to show that many DID get to access Tyndale on Logos 4 while their CD was in transit. It was not a matter of Customer Service doing anything, but it was a pre-emptive decision by Logos to walk the line of honoring the publishers requirements and the needs of the customer (and Logos Customer service).
I hold out the possibility to you that Logos MIGHT "turn on" your L4 Tyndale commentaries before you actually get your CD. That is, if they never discarded the system that they set in place at the launch of the Tyndale set, when all those Tyndale-ordering customers got access to L4 before their CDs arrived.
Does that make more sense?
I like Apples. Especially Honeycrisp.
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Apologies Dan DeVilder. I am still getting to grips with the Forums, the Newsgroups were much more friendly and simpler to follow, that's progress though.
Yes, that does make more sense, I had not realised you were quoting from elsewhere (Newsgroups helpfully add chevrons to such quotes).
It is however worrying to note that the CD does not come as a letter since that will delay things further. More reason to buy locally next time.
Thanks
Malcolm
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Malcolm S Muir said:
Apologies Dan DeVilder. I am still getting to grips with the Forums, the Newsgroups were much more friendly and simpler to follow, that's progress though.
Yes, that does make more sense, I had not realised you were quoting from elsewhere (Newsgroups helpfully add chevrons to such quotes).
quotes from others are encompassed by a blue box, if that helps.
Well, here's hoping that your L4 is unlocked BEFORE the CD arrives, hopefully in the next day?!
Maybe you would find it helpful to talk to Dan Pritchett, or to refer Customer Service this this thread, and Dan's post. Maybe they can ask Dan themselves about the availability of an unlock, once the CD has been shipped (even if not in your hand, much less installed on your computer). Blessings to you.
I think you could get that accomplished, based on what has happened before. Hopefully alerting them to Dan Pritchett's post will help. But then again, maybe policy changed since the launch. Doesn't hurt to try . . .I like Apples. Especially Honeycrisp.
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I've explained the "nuts & bolts" of the archaic "Break this seal to accept" EULA seal in other posts so I won't rehash it here. The one thing that may keep Logos CS from unlocking the resources is possible the need to know the serial # (install code) on the package. If CS had taken note of the number before shipping it an unlock may be possible. If not, some license number will have to be assigned to unlock the resource. That would mean two numbers would then be expended to facilitate one sale. If licenses were not controlled this way it would be problematic accounting to IVP. Unless Logos has been granted permission from IVP unlocking over the phone can only be done after the fact. That is AFTER a customer has received the CD and broken the seal.
Someday we won't have to deal with any of this hassle.
NOTE: For some reason all posts are showing as bold print when not formatted to be so.... Hmmm[8-)]
Logos 7 Collectors Edition
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Matthew C Jones said:
I've explained the "nuts & bolts" of the archaic "Break this seal to accept" EULA seal in other posts so I won't rehash it here. The one thing that may keep Logos CS from unlocking the resources is possible the need to know the serial # (install code) on the package. If CS had taken note of the number before shipping it an unlock may be possible. If not, some license number will have to be assigned to unlock the resource. That would mean two numbers would then be expended to facilitate one sale. If licenses were not controlled this way it would be problematic accounting to IVP. Unless Logos has been granted permission from IVP unlocking over the phone can only be done after the fact. That is AFTER a customer has received the CD and broken the seal.
Someday we won't have to deal with any of this hassle.
NOTE: For some reason all posts are showing as bold print when not formatted to be so.... Hmmm
good points, Matthew, thank you! I noticed the bold, too.
OT--look for a post on a recent discussion I had with College Press about the Green series, Matthew
I like Apples. Especially Honeycrisp.
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I was also seeing the bold - but Dan DeVilder's last post was the first to not be bold - but it went to Page Two of the forums.
Blessings,
FloydPastor-Patrick.blogspot.com
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Malcolm S Muir said:
The problem is I am in the UK so have to wait weeks before the CD reaches the UK and clears customs.
Hi Malcolm,
Just to encourage you, I am based in the UK (near Manchester) and have ordered quite a few purchases from Logos which have necessitated them posting out CDs, etc. Although I cannot guarantee that my experience is perfectly representative, in each instance the product has arrived precisely two weeks from the day of dispatch.
I appreciate that you wanted the resource before the end of the week (which obviously is not going to happen if there is no other option but to wait for the CD ROM), but I wanted to let you know that my experience of the US postal service/Royal Mail has been consistent and I cannot imagine that you will be waiting significantly longer that two weeks.
I appreciate your frustration, however, I was disuaded from buying the IVP Bible Dictionary set while it was on offer over Christmas due to postage and import costs. I also appreciate that Logos have contractual obligations regarding third-party products.
I do, however, look forward to the day when everything is downloadable.
I hope that, despite the initial frustration of the wait, you find the commentary set helpful, encouraging and a great blessing.
God bless,
Andy
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