Logos does not owe you a sale

Andrew116

I've noticed a bit of whinging on the forums about the level of discounts offered, the sorts of things that are on sale, etc.

It's worth pointing out, Logos doesn't owe you any sales. They are free to sell what they want at the prices they want. You can choose to buy elsewhere. That's how our market works.

Now, I'm first to say that there have been some shonky marketing practices, some very frustrating decisions (eg prepub stopping future sales), and some genuine problems with the way the website shows value etc.

Let's save our constructive criticism for the things that actually matter. The more we whinge about X or Y sale not being what we wanted, the more Faithlife will see us as people who will never be pleased, and ignore us

Simon’s Brother

Now, I'm first to say that there have been some shonky marketing practices, some very frustrating decisions (eg prepub stopping future sales), and some genuine problems with the way the website shows value etc.

And we are raising those issues...

Faithlife will see us as people who will never be pleased, and ignore us

And they will do so at their loss.  A business who starts to ignores is customers concerns will loose its customers

It's worth pointing out, Logos doesn't owe you any sales. They are free to sell what they want at the prices they want. You can choose to buy elsewhere. That's how our market works.

We all know how the market works.  But as long term customers we are giving Faithlife the respect of providing them with feedback of why we have become disolutioned and disengaged with them and that extends to not just ...some shonky marketing practices, some very frustrating decisions (eg prepub stopping future sales), and some genuine problems with the way the website shows value etc. but also the lack lustre offerings on sales. Its all part of the same package. To ignore this part would result in us being dishonest with ourselves and dishonest with Faithlife.  While I respect your choice to not raise this issue yourself, please respect the choice of others for whom these sort of things are a serious concern and feel they need to be voiced.

 A company that is customer focussed is interested in what is disengages their customers  These forums are for all customers of Faithlife to provide feedback on what both engages and disengages.  Whether or not they choose to listen is their choice, their business and it is their concern.