Indexing stuck at 1% progress (MBP)

Moses Rivera

Hello,

Logos freezes at 1% indexing on my MBP. I tried closing and restarting the Logos application as well as shutting down my MBP, rebooting it and relaunch Logos and it continues to freeze at 1% indexing. Does anyone have any instructions on what I should do to fix this?

Thanks!
Moses

Graham Criddle

Please stop Logos and enable diagnostic logging as per https://www.logos.com/support/mac/report-problem 

Then restart Logos and post logs in a reply to this thread - using the paperclip icon - after indexing has frozen

Moses Rivera

https://community.logos.com/discussion/comment/875283#Comment_875283

Attached is the log.

0830.LogosLogs.Courageous.20170107-105806.zip

Graham Criddle

https://community.logos.com/discussion/comment/875291#Comment_875291

Strange

The logos.log seems to suggest that the indexer isn't running so starts it - but the indexer.log file reports that the indexer is already running so exits.

Hopefully someone with some Mac expertise will be able to comment further.

Moses Rivera

https://community.logos.com/discussion/comment/875295#Comment_875295

Thanks Graham. Can someone with a Mac expertise assist?

Dave Hooton

https://community.logos.com/discussion/comment/875306#Comment_875306

You re-issued "rebuild index" within a few seconds of the original command, and this may have caused the problem. Continue logging, but reboot the computer and start Logos to see what happens.

Moses Rivera

https://community.logos.com/discussion/comment/875321#Comment_875321

Hi Dave, I rebooted and relaunched the Logos Logging Utility and reopened Logos. This time I left it alone for 15minutes and 30 seconds before saving the new report I'm attaching here. Can you review the new report and help me fix the indexing issue?

Thanks

Moises

Dave Hooton

https://community.logos.com/discussion/comment/875330#Comment_875330

No problem is indicated, so continue indexing.

Moses Rivera

https://community.logos.com/discussion/comment/875333#Comment_875333

Why does Logos show 0% indexed? It has shown 0% for 30 minutes and counting with no change.

Moses Rivera

https://community.logos.com/discussion/comment/875333#Comment_875333

Hi

I deleted BibleIndex and LibraryIndex and restarted my MBP. I launched the Logos Logging Utility and opened the Logos application and let it run together for 4hrs. The index remains stuck at 8%. Can you review the newly attached logging file and let me know what I should do?

Thanks

Moises

Dave Hooton

https://community.logos.com/discussion/comment/875480#Comment_875480

Moses Rivera said:

Can you review the newly attached logging file

This is potentially useful but the folder does not contain any log files! You need to enable logging in the utility and restart indexing to get results.

Moses Rivera

https://community.logos.com/discussion/comment/875493#Comment_875493

Hi,

Attached is the new log file. Please review it. Logos indexing continues to fail. I need help fixing this issues.

Thanks

Moises

Dave Hooton

https://community.logos.com/discussion/comment/875737#Comment_875737

This is informative, but it is a system error (perhaps within Mono) and you should contact Tech Support for diagnosis. Quote this thread.