iPhone / IPad app always crashes
Hi, I would love insight into getting this logos app to work again! it used to work fine, but for the past several months it always crashes. My iOs and Logos app are up to date. I have tried uninstalling/reinstalling. just no joy. 
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it always crashes
Is there anything particular you are doing when it crashes?
My iOs and Logos app are up to date.
Which of the various Logos apps are you using?
And on which device / iOS version?
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Thanks for your reply!
1. just trying to turn the Logos app on
2. I'm just referring to the Logos bible app here ( though the flashcards app has been glitchy too - !!)
3. Ipad: ios 9.3.5
4. iphone: 10.1.1
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1. just trying to turn the Logos app on
In the iOS settings app there are entries for each (many) apps.
In the Logos app there is a toggle to enable "Start at Homepage".
Can you enable this and see if the app opens successfully?
I am wondering if there were some resources left in a strange state which is preventing it opening properly
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Have you tried killing the app and restarting it?
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His OP says that he has performed a reinstall.
True, but that isn't the same as killing the app and restarting it (after a fresh install). The app can sometimes lock up after a fresh install / sign in (we haven't tracked down why), but a restart clears up the issue.
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thanks for the thoughts.
Iphone:
1. I set it to start on home page
2. seems to be working so far....
Ipad:
1. I erased the app, reinstalled it, re-registered. same problem - crashes on startup.
2. I set the app to start at home page.
3. I killed the app and restarted it - same problem. It won't start
Ipad screenshot below - before killing app -
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I had just reinstalled the app
I didn't have any resources downloaded except NA28
It opened once or twice but now only crashes
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OK!
Ipad:
I have deleted the app again, reinstalled, signed in, and have not downloaded anything!
I set it to launch at home page.
I have not downloaded anything - kind of scared to!
Any suggestions how to proceed to keep it working? I'd like to download books but I'm wondering if that's where the crashes are coming in.
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If Logos recognizes your device, it will automatically try to start downloading resources which were previously downloaded. If you tried to "download all" at some point, for example, it could be trying to do that again causing the crash. Likewise, if you have massive amounts of notes/highlights, that can cause a bottleneck and crash.
How much free space is on your device? What version of iOS are you running?
Have you goofed off with your phone more to see if it is working?
There is a nuclear option, but you shouldn't try it until you exhaust other options. When I was actively beta testing, I would occasionally need to perform a complete reinstall (delete all) of the device.
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I'd like to download books but I'm wondering if that's where the crashes are coming in.
Please use "Report a Problem" under the Help menu so we can take a look at the app logs.
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I can't use "Report a Problem" under the Help menu so you can take a look at the app logs because the program won't load.
What next?
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Thanks Kevin Byford.
I can't use "Report a Problem" under the Help menu so you can take a look at the app logs. Because the app won't open. What next?
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What next?
Is it only the iPad with problems? The "nuclear" option is to wipe your iPad and perform a fresh install. This may or may not be a simple matter. Do you have many other apps installed? User data / photos to worry about?
I was a beta tester for the mobile app and found that I needed to do this from time to time... but that should be rare for non-beta testers.
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Thanks Kevin Byford.
I can't use "Report a Problem" under the Help menu so you can take a look at the app logs. Because the app won't open. What next?
As alabama24 suggested, please check the free space on your device and let us know how much there is.
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there's 6 gigs of free space
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Please delete the app and install it again, and then use the app without signing in. Does the app still crash?
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