BUG: Newly Created Highlight Palette Will Not Sync To Mobile App
I created a new Highlight Palette named "Y-Topics" in Logos 7.4 SR-1 (on MacOS 10.12.3). The palette successfully synced to documents.logos.com. It does not, however, sync back down to the mobile app on my iPad Air 2 or iPhone 6s (running 5.11.2).
When I highlight something with the custom highlights from the new palette (on Logos 7 desktop) the custom highlight is replaced with a generic yellow highlight on the iOS app.
In addition, I tried creating a new custom highlight (“Newtest”) in an existing palette, "Z-Highlights", and that new custom highlight did not sync to the iOS app either (although the Z-Highlights palette with it’s existing highlights does show up in the iOS app).
I reported the problem on the Logos app and referenced this thread.
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In addition, I tried creating a new custom highlight (“Newtest”) in an existing palette, "Z-Highlights", and that new custom highlight did not sync to the iOS app either (although the Z-Highlights palette with it’s existing highlights does show up in the iOS app).
I'm not able to replicate this. Does this happen when you restart the app as well?
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Yes, I've restarted the app several times. I've also restarted both my iPhone and iPad at least two times each.
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Hi Levi,
Can you please post the source image you are using for your custom highlight and/or how you created the custom highlights that don't appear to sync properly?
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There's nothing special about the custom highlights, just a simple "Insert Text Before" type of deal:
Things are starting to sync, but it's very slow. For example, I noticed this morning that the "Y-Topic" palette has synced to my iPad (after several days). So I created a new highlight in that palette "Foolish," but that highlight hasn't yet synced (after a few hours and restarting the app a few times). So it appears to work, but it's just going terribly slow.
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Hi Levi,
If syncing is that slow it's not a mobile app issue but a network or server-side issue. I'll ask the team if they are aware of anything that might be causing this.
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Hi Levi,
I'm going to correct myself. Newly created palettes appear to sync properly to both the Android and iOS apps (after a few minutes), but the highlights themselves do not appear properly on the iOS side, as you've mentioned. They do however appear on the Android side so this is indeed a mobile app bug.
I'll write up a case for the dev team, sorry about the issue.
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Hi Levi,
We believe this issue has been fixed on the server-side - please try again and let us know.
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I did two tests:
1) I created a new highlight in existing palette, and it synced immediately.
2) I created a new palette, and it did not sync.
2a) Then I created a new highlight within that new palette, and it did sync immediately.
3) Then, because I wanted to be sure, I created another new palette. It did not sync until I created a highlight within it.
Is this correct behavior? (that a new palette will not sync until a highlight is put in it)
So, basically, all is well.
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