iPhone / iPad apps not syncing

Victor Muthoka

Do the highlights & notes on the iPad app sync w/ the iPhone app?

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Comments

Kevin Byford (Faithlife)

Hi Victor, and welcome to the forums.

As long as one is signed in with the same account, highlights and notes should sync across all supported platforms including iPhones, iPads, Android devices and the Logos/Verbum desktop apps.

Victor Muthoka

https://community.logos.com/discussion/comment/884278#Comment_884278

Thank you.

This hasn't been my experience since I started using Logos. Thank you for the info though.

Graham Criddle

https://community.logos.com/discussion/comment/884297#Comment_884297

This hasn't been my experience since I started using Logos

Please provide some more information about what isn't working

Hopefully we will be able to help you get it sorted.

Victor Muthoka

https://community.logos.com/discussion/comment/884299#Comment_884299

My highlights & notes aren't syncing. Same a/c signed in on the two apps. Might it be the difference in versions? One is a ver 4 while the other's a ver 5 app.

Graham Criddle

https://community.logos.com/discussion/comment/884301#Comment_884301

My highlights & notes aren't syncing

Some background:

Notes created on mobile devices are synced up to Logos servers on the Internet and then synced down to other devices
As a consequence of this they appear in instances of the desktop app you may be running and also at https://documents.logos.com/
Notes and highlights are stored in Notes Documents and visible in the Documents section of the app

Some questions:

Do you run the desktop app at all? If so, do you see notes and highlights there?
Please check on your iPad if Notes Documents created on your iPhone are visible in the Documents section of the iPad app - and vice versa
If the Documents are there, try opening one and seeing if the notes and highlights are present. (I'm trying to understand whether it is a sync issue or a display issue)

One is a ver 4 while the other's a ver 5 app.

Any particular reason why both of them aren't running the latest version - 5.12.3?

JT (alabama24)

https://community.logos.com/discussion/comment/884301#Comment_884301

One is a ver 4 while the other's a ver 5 app.

I assume any 4.x builds are no longer supported. Is your device very old and unable to update to a 5.x build?

Brandyn Whittington

Hey Victor! Thanks for the update on your situation. As other have stated, version 4.6.2 of the app is quite old, it also appears to be running on iOS 7 which is also decidedly old. You'll want to look into getting that device and the app updated ASAP. I've reviewed your documents at https://documents.logos.com/ and I do see quite a few new ones, so it looks like the ones you're creating are syncing correctly to our servers, so it would hold true the older software would be the last hurdle.