Missing Highlights

Joseph Dean Washburn
Joseph Dean Washburn Member Posts: 22
edited November 21 in English Forum

Months ago I had this issued (since corrected) with my old Android device, but now it is happening on my new devices.  When I read any any Logos resource and highlight sections, these highlights show up on my other computer, but no longer show up on my Android devices.  When I bookmark (hit the "star" to place in my favorites, these do transfer to all my devices.  Is it me?  Is it a software bug?  Is a new norm?  Thanks in advance.

I am using Logos 7. Software version 7.5.0.0045.  Both computers are running Windows 10.

My phone is a Samsung Note 5. Android version 6.0.1. Logos Mobile app version 5.13.1 (Build 513010534)

My tablet is a Samsung Galaxy Tab A with S Pen. Android version 6.0.1. Logos Mobile app version 5.13.1 (Build 513010534)

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Comments

  • DominicM
    DominicM Member Posts: 2,995 ✭✭✭

    Sounds like the app may not be syncing to the android app due to a corrupt database, the only way I know of to fix this for a "normal user" is to uninstall and reinstall the app,

    If you are a power user you could try clearing the app cache,

    Never Deprive Anyone of Hope.. It Might Be ALL They Have

  • JT (alabama24)
    JT (alabama24) MVP Posts: 36,488

    these highlights show up on my other computer, but no longer show up on my Android devices.

    Have you verified that the note document (in which the highlights in question were stored) is turned on? Similarly, did you check the note document to see if the highlights were there?

    macOS, iOS & iPadOS | Logs |  Install

  • Joseph Dean Washburn
    Joseph Dean Washburn Member Posts: 22

    OK...seems uninstalling and reinstalling took care of the issued on by my phone and tablet.  Guess I should have tried that first...Sorry, but thanks for the help.

    PJ