CRASH trying to go back to stable version

SteveF

Replied:
Today 4:46 PM

7484.Logos4Crash.zip

0131.Logos4.zip

Bradley Grainger:
To install the latest
stable version

Bradley, have any folks complained this weekend that their stable
versions updated to Beta versions (by themselves-by mistake etc)?

The problem started when the 4.0b sr 2 came out, that after
upgrading to it (My formerlly 4.0b) then further "upgraded' to BETA.

I removed the Beta and am presently trying to re-instal the stable
one again.

This is on a computer than runs Beta on a restricted Administrator
side and "stable" on a open "public" side.

The first indexing is almost done, but I cannot get past the sign in
without a crash.

any hints from these logs?

Regards,
SteveF

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Comments

Rosie Perera

Steve, those files didn't get attached properly. Clicking on the links does nothing. Try again: to post each file in turn, click on the paperclip icon, browse to the file, select it, click Open, remove the numbers in the "Max width" and "Max height" fields, and click Insert.

SteveF

https://community.logos.com/discussion/comment/108682#Comment_108682

files didn't get attached properly

thanks Rosie - I had not noticed those numbers or realized they would mess stuff up.

Description:
Stopped working

Problem signature:
Problem Event Name:   CLR20r3
Problem Signature 01:   logos4.exe
Problem Signature 02:   4.2.3.7704
Problem Signature 03:   4ba7afea
Problem Signature 04:   Libronix.Utility
Problem Signature 05:   4.2.3.7704
Problem Signature 06:   4ba7ad4a
Problem Signature 07:   7b8
Problem Signature 08:   8
Problem Signature 09:   IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW
OS Version:   6.1.7600.2.0.0.768.3
Locale ID:   4105

7411.Logos4Crash.zip

5282.Logos4.zip

still hasn't finished indexing, but do these help?

Dave Hooton

https://community.logos.com/discussion/comment/108687#Comment_108687

Did you completely remove the logos4 folder when you uninstalled 4.0c? Because it looks like your Documents folders may have come from 4.0c and cannot be read by 4.0b.

Dave Hooton

have any folks complained this weekend that their stable
versions updated to Beta versions (by themselves-by mistake etc)?

Maybe you had accidentally set update channel to beta?

SteveF

https://community.logos.com/discussion/comment/108720#Comment_108720

Did you completely remove the logos4 folder when you uninstalled 4.0c? Because it looks like your Documents folders may have come from 4.0c and cannot be read by 4.0b.

I had thought that I did.

BUT, if that was not the case, do I need to completely uninstall and start over?

SteveF

https://community.logos.com/discussion/comment/108732#Comment_108732

Maybe you had accidentally set update channel to beta?

Had not had a chance. The thing was downloaded one day showing 4.0b - then the SR-1 version came out and I allowed it to be upgraded.

DURING that upgrade process it also "jumped' to 4.0c (Basically it all happened so quickly, that it was "done' before I even remembered the option to set the default channel.

It was also advertized as an update that had "Auto" turned "off."

Did it instead steal my (administrator-side,) BETA settings in order to be able to upgrade further than I wanted?

After seeing this happen on the laptop, I made sure my "tower" stable version had the "stable" setting turned on.

This whole thing really took me by surprise.

SteveF

https://community.logos.com/discussion/comment/108720#Comment_108720

Did you completely remove the logos4 folder

This laptop is running Windows 7 32 bit.

Should it be showing 2 "logos.exe" in the Task Manager process window while it is trying and failing to load?

If I just click on the icon - I only get a fail notice.

If I hold down the Ctrl key i can usually get it to almost wwork: ie. the signin appears and a "librar" notice etc before it crashes - is that related to the "wrong" or "extra" Document drawer?

Dave Hooton

https://community.logos.com/discussion/comment/108841#Comment_108841

BUT, if that was not the case, do I need to completely uninstall and start over?

Yes! Although you might use one of the methods at http://wiki.logos.com/Quick_Installation_onto_multiple_computers . Method 1/2 are the quickest if you have a working 4.0b SR-1 installation. I have used Method 2 with 100% success.

Dave Hooton

https://community.logos.com/discussion/comment/108845#Comment_108845

Should it be showing 2 "logos.exe" in the Task Manager process window while it is trying and failing to load?

Yes, then one exits before the UI loads.

If I hold down the Ctrl key i can usually get it to almost wwork: ie. the signin appears and a "librar" notice etc before it crashes - is that related to the "wrong" or "extra" Document drawer?

Yes. It occurs within a few seconds of startup and appears to be Visual Markups.

SteveF

https://community.logos.com/discussion/comment/108864#Comment_108864

Thank you for all of this DAvid.

I have some other locations to be at this day plus an Evening Bible study to prepare for, so I will not be able to attack this job immediately.

but thank you for laying out the options! "Onward and Upward" etc.

donald joe

https://community.logos.com/discussion/comment/108865#Comment_108865

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